Yaznay Betances
Charles Town,WV
Summary
Results-driven professional fluent in English and Spanish, known for successfully adapting and implementing new strategies in fast-paced settings. Proficient at working independently or as part of a team to achieve established goals. Exceptional communication skills enable the delivery of excellent customer service, acting as a reliable resource for customers.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
AT&T
Frederick
12.2014 - Current
Senior Admissions Representative
Valley College
Martinsburg, WV
01.2012 - 12.2014
Business Systems Analyst
Quality Software Services Inc
Columbia, MD
02.2011 - 01.2012
Admissions Advisor
Medix School West
Baltimore, MD
09.2009 - 02.2011
Admissions Advisor
Southwest Florida College
Tampa, FL
01.2008 - 09.2009
Education
Bachelors of Applied Science - Health Science Administration
Kaplan University
Hagerstown, MDAssociates of Applied Science - Business Marketing
Everest University
Tampa, FLSkills
- Sales Development
- Upselling strategies
- Welcoming customers
- Customer Satisfaction
- Product Demonstrations
- Customer Engagement
- Verbal Communication
- Technical skills
- Collecting payments
- Sales orientation
- Building rapport
- Negotiation
- Product Recommendations
- Customer Service
- Problem-Solving
- Teamwork
- Conflict Resolution
- Teamwork and Collaboration
- Customer Assistance
- Retail Store Operations
- Suggestive Selling
- Sales expertise
- Store Opening and Closing
- Retail Sales
- Professional Appearance
- Fluent in Spanish
- Positive and professional
- Relationship Building
- Interpersonal and written communication
- Policy and Procedure Adherence
- Time Management
- Product Knowledge
- Sales Goals Attainment
- Sales goal achievement
- Product Promotions
Significantcoursework
- Medical Law and Bioethics
- Human Resources for Healthcare Organizations
- Anatomy and Physiology
- Intro to Public Health
- Medical Terminology
- Leadership and Ethics in Healthcare
Timeline
Retail Sales Consultant
AT&T
12.2014 - Current
Senior Admissions Representative
Valley College
01.2012 - 12.2014
Business Systems Analyst
Quality Software Services Inc
02.2011 - 01.2012
Admissions Advisor
Medix School West
09.2009 - 02.2011
Admissions Advisor
Southwest Florida College
01.2008 - 09.2009
Bachelors of Applied Science - Health Science Administration
Kaplan University
Associates of Applied Science - Business Marketing
Everest University
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