Jake Salerno
Machesney Park,IL
Summary
Experienced sales professional with a diverse background at Xfinity, starting as a Mobile Specialist and advancing to Sales Consultant. Proven track record in selling internet, cable, and mobile solutions to residential and business clients. Exceeding sales targets consistently, delivering exceptional customer service, and guiding new team members. Moving towards a management position to lead teams, drive performance improvement, and build customer loyalty.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
Xfinity by Comcast
Schaumburg, IL
05.2024 - Current
- Developed effective rapport
- Achieved consistent sales growth by fostering strong customer relationships and delivering tailored solutions.
- Boosted customer satisfaction.
- Tracked key sales data alongside customer satisfaction scores.
- Exceeded established performance benchmarks consistently.
Retail Mobile Support Associate
Xfinity
Schaumburg, IL
01.2024 - 05.2024
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Used the time and opportunity to make sales for the team.
Supervisor
Ziegler’s Ace Hardware
10.2022 - 01.2024
- Oversaw daily shift operations.
- Oversaw department operations.
- Increased revenue through effective sales strategies.
- Optimized customer interactions.
- Ensured timely completion and organization of purchase orders.
- Executed service operations for products like keys, glass, and paint.
- Executed forklift operations effectively.
- Directed routine store functions.
School Bus Driver
Durham School Services
09.2020 - 10.2022
- Responsible for pre-trip inspection of the bus daily
- Driving a designated route and safely transporting kids to and from school
Lift truck operator and batch verification
Compact Industries
02.2020 - 07.2020
- Proficient in operating forklifts picking and moving material throughout the warehouse.
- Verifying each batch of ingredients to ensure that the batch is correct
- Setting up each batch with precision and completeness
Low Voltage Electrician
Com-mate Communications
11.2019 - 02.2020
- Roughing and trimming houses with phone, network, tv, and smart home cables and equipment in new home construction
- Completed up to 20 houses a day
- Setup smart home equipment
Warehouse Worker
Thermofisher Scientific
12.2017 - 11.2019
- Proficient and licensed in operating forklifts
- Trained in receiving, put away, picking, inventory control and has worked in the packing and shipping departments
- Works daily in at least 3 departments including picking specialty orders for global export
Lawncare Specialist
Naturescape Lawncare
05.2017 - 12.2017
- Treated upwards to 60 customers’ lawns a day
- Interacted with customers daily on the phone and in person
- Sold more services to new and existing customers
Sales Associate
UPS Store
12.2016 - 04.2017
- Customer Service including assisting packing and upselling faster shipments
- Handle Shipping, Receiving and Printing
Window Cleaner
Alliance Window Cleaning
11.2016 - 12.2016
- Cleaned windows on up to 10 customers’ buildings a day
- Used equipment to clean up to 3 story buildings
Driver/Machinist
Action Rotary Die
06.2016 - 09.2016
- Delivery and pickup-up driver
- Cleaned dies
- Attended machinist training
Education
High School Diploma -
Huntley High School
Huntley, ILSkills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Negotiation
- Upselling strategies
- Product recommendations
- Product demonstrations
- Handling customer complaints
- Customer engagement
- Building rapport
- Sales problem-solving
- Teamwork and collaboration
- Time management
- Problem-solving
- Store opening and closing
- Money handling
- Customer service
- Sales goals attainment
- Sales expertise
- Retail sales
- Point of sale operation
- Retail store operations
- Sales trends
- Positive and professional
- Calm demeanor
- Attention to detail
- Building customer loyalty
- Reliable and responsible
- Goal driven
- Strong communication and interpersonal skills
- Rapport development
- Sales presentation development
- Training material design
Timeline
Retail Sales Consultant
Xfinity by Comcast
05.2024 - Current
Retail Mobile Support Associate
Xfinity
01.2024 - 05.2024
Supervisor
Ziegler’s Ace Hardware
10.2022 - 01.2024
School Bus Driver
Durham School Services
09.2020 - 10.2022
Lift truck operator and batch verification
Compact Industries
02.2020 - 07.2020
Low Voltage Electrician
Com-mate Communications
11.2019 - 02.2020
Warehouse Worker
Thermofisher Scientific
12.2017 - 11.2019
Lawncare Specialist
Naturescape Lawncare
05.2017 - 12.2017
Sales Associate
UPS Store
12.2016 - 04.2017
Window Cleaner
Alliance Window Cleaning
11.2016 - 12.2016
Driver/Machinist
Action Rotary Die
06.2016 - 09.2016
High School Diploma -
Huntley High School