Faith Marsh
Little River,SC
Summary
Im an open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. I am committed to making every customer feel welcome and assisting with any need. I am a customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experiences providing quality product recommendations and solutions to meet customer needs and exceed expectations is no issue. Im very committed to executing sales, service and customer experience initiatives driving strong sales which includes my customer-oriented sales professionalism with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking is a strong suit of mine making me a great leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Most of all im a highly-motivated employee with desires to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
FedEx Office & Print Services INC
North Myrtle Beach, SC
04.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with stock replenishment of shelves and displays.
- Develop film, print photos, and make digital copies of existing photos.
- Edit photos using Adobe Photoshop and other software applications.
- Assisted customers in selecting appropriate printing materials for their projects.
- Performed routine maintenance and cleaning of printers to ensure optimal performance.
- Adjusted printer settings to accommodate different paper types, sizes, and colors.
- Troubleshot and resolved printer hardware and software issues.
- Installed new print drivers on computers and configured network connections between printers and computers.
Customer Service Specialist
Nationwide
Little River, SC
05.2021 - 01.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Phlebotomy Intern
McLeod
Charleston, SC
09.2021 - 09.2022
- Performed venipuncture and capillary punctures on patients of all ages.
- Maintained accurate records of patient test results in accordance with laboratory policies and procedures.
- Prepared specimens for transport to the laboratory for analysis.
- Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
- Provided phlebotomy services according to established standards and practices.
- Ensured compliance with safety protocols and infection control guidelines when performing blood draws.
- Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
- Conducted quality assurance tests on equipment used during blood draws to ensure accuracy of results.
- Handled difficult or challenging situations professionally while maintaining patient confidentiality.
- Educated patients on pre-test preparation, post-test care, and any related issues that may arise from their lab results.
Team Member/Team Leader
Chik-Fil-A
Myrtle Beach, SC
06.2020 - 09.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Assisted management in developing marketing strategies to increase sales.
- Attended staff meetings to stay updated on company policies and procedures.
- Recognized potential theft situations and alerted supervisor immediately.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
Bookkeeper
Barnes & Noble
Greenville, SC
06.2019 - 03.2020
- Maintained and reconciled general ledger accounts.
- Developed internal control procedures to ensure accurate recordkeeping.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Documented transaction details to track and manage financial data.
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems for easy access to records and documents.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
Education
Associate of Science - Health Sciences
Coastal Carolina University
Conway, SC02.2033
Skills
- Welcoming Customers
- Handling Customer Complaints
- Customer Satisfaction
- Customer Engagement
- Sales Development
- Product Merchandising
- Upselling Strategies
- Collecting Payments
- Customer Service
- Order Processing
- Regulatory Compliance
- Money Handling
- Interpersonal and Written Communication
- Time Management
- Independent Judgement
- Relationship Building
- Teamwork
- Store Opening and Closing
- Teamwork and Collaboration
- Suggestive Selling
- Stocking and Receiving
- Flexible Schedule
- Product Knowledge
- Complaint Management
- Collecting payments
- Customer satisfaction
Languages
English
Full Professional
German
Professional
Japanese
Limited
Certification
- Licensed Phlebotomist - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Consultant
FedEx Office & Print Services INC
04.2023 - Current
Phlebotomy Intern
McLeod
09.2021 - 09.2022
Customer Service Specialist
Nationwide
05.2021 - 01.2023
Team Member/Team Leader
Chik-Fil-A
06.2020 - 09.2021
Bookkeeper
Barnes & Noble
06.2019 - 03.2020
Associate of Science - Health Sciences
Coastal Carolina University
- Licensed Phlebotomist - 2023
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