Brian Lee
Fullerton ,Ca
Summary
Dynamic retail sales consultant with AT&T, adept at enhancing customer satisfaction through tailored solutions and exceptional service. Proven expertise in sales development and negotiation, driving high customer retention. Recognized for resolving complaints efficiently and utilizing technical skills to analyze sales data, optimizing strategies for target demographics.
Retail professional with background in driving sales, enhancing customer experiences, and optimizing product presentations. Proven ability to work collaboratively within team to meet sales targets and adapt to changing market needs. Reliable and flexible, skilled in customer engagement and inventory management.
Overview
12
12
years of professional experience
Work History
Retail Sales Consultant
AT&T
03.2022 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Security Officer
Allied Universal Private Security
07.2013 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Sunny Hills High School
Fullerton, CASkills
- Customer satisfaction
- Sales development
- Negotiation
- Product recommendations
- Upselling strategies
- Product demonstrations
- Handling customer complaints
- Purchase recommendations
- Customer engagement
- Sales problem-solving
- New customer onboarding
- Welcoming customers
- Building rapport
- Problem-solving
- Time management
- Store opening and closing
- Money handling
- Customer service
- Teamwork
- Sales goals attainment
- Retail sales
Additional Information
Martial artist
BJJ
Kajukenpo
Gym
Languages
Korean
Limited Working
Timeline
Retail Sales Consultant
AT&T
03.2022 - Current
Security Officer
Allied Universal Private Security
07.2013 - 01.2022
High School Diploma -
Sunny Hills High School