Brenda Flores
El Paso,TX
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Manager
Endeavor DNA Laboratories
02.2022 - 06.2023
- Serves as primary contact to over 80 resellers.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Reviewed time cards every pay for the team
Administration Supervisor
Endeavor DNA Laboratories
01.2021 - 01.2022
- Collected, validated, and distributed information to team members.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Provided backup to assist with various tasks whenever employee was absent or at lunch.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Assisted the Administration Manager with tasks
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Endeavor DNA Laboratories
08.2020 - 01.2021
- Answered multiple telephone lines, assisting clients with online orders and explaining different options for relationship testing.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Released over a 150 completed reports daily to clients through a secure portal.
Branch Manager
Texas Title Loans
02.2015 - Current
- Offered payday and title loans , looked up value of vehicles by checking vin numbers and offered quotes accordingly
- Refinanced customer accounts and handled appropriate paperwork
- Answered all emails and phone calls regarding customer feedback and complaints
- Handled all branch bank deposits
- Took payments from clients
- Provided payment plans for customers whose accounts defaulted
- Prepared daily schedules and tasks for employees
- Achieved all monthly targets set by area manager
- Handled day to day office up keep , keeping registers with correct change, office clean, printers ready with toner and paper, stocked office supplies
- Handled customer courtesy calls , reminding customers of up coming payments or late ones
- Worked hand in hand with area manager regarding operating reports and monthly branch audits
- Communicated with repo agents to assign accounts or to provide payments.
Case Worker #2
General Genetics
05.2012 - 05.2015
- Assisted with the customer service department including: orientation , training, resolving customer complaints, providing support to fellow employees
- Overlooked flow of all after testing shipments such as immigration and legal casework, ancestral maps, tested specimens
- Responsible for immigration paperwork – arranging professional collections, shipping of collection kits, mailing notarized results to corresponding embassies
- Handled emails from 42 brokers and partners regarding case questions.
Case Worker 1
General Genetics
- Answered multiple telephone lines, screened calls relating to customer service, online orders, offered and explained different testing options for clients seeking relationship testing
- Released completed reports through secure portal for clients
- Mailed results using UPS, FEDEX, DHL and USPS service desks
- Organized files for internal filing.
Waitress/Cashier
Good coffee
06.2010 - 04.2012
- Provided great customer service to patrons, served food and drinks, worked the cash register, balanced cash receipts and maintained a clean working area.
Education
GED -
El Paso Community College
El Paso, TX05.2003
Skills
- Skilled multi-tasker
- Sharp problem solver
- Computer skills
- Product and service knowledge
- Recordkeeping strengths
- Call Management
- Scheduling and calendar management
- Team Building and Leadership
Recommendations Available
Upon Request
Certification
Certified Texas Notary Public
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Administration Manager
Endeavor DNA Laboratories
02.2022 - 06.2023
Administration Supervisor
Endeavor DNA Laboratories
01.2021 - 01.2022
Customer Service Representative
Endeavor DNA Laboratories
08.2020 - 01.2021
Branch Manager
Texas Title Loans
02.2015 - Current
Case Worker #2
General Genetics
05.2012 - 05.2015
Waitress/Cashier
Good coffee
06.2010 - 04.2012
Case Worker 1
General Genetics
GED -
El Paso Community College
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