Lizbeth Rivas
El Paso,TX
Summary
It is my desire to contribute to a thriving healthcare team in a full-time position and expand my knowledge in the field as a Medical Assistant. I bring strong organizational abilities, empathetic patient care, and experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Case Specialist
Endeavor DNA Laboratories
07.2020 - 12.2024
- Assisted in case documentation and data entry to support case management operations.
- Collaborated with team members to resolve client inquiries and ensure timely follow-ups.
- Learned and utilized Laboratory Management System (LMS) software for tracking and reporting purposes.
- Maintained organized records to enhance accessibility and streamline case processing.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Confirmed DNA reports and released test results.
- Scheduled and rescheduled appointments for examinees.
- Collected DNA samples following strict protocols to ensure accuracy and compliance.
- Maintained detailed records of sample collection, ensuring data integrity and traceability.
- Collaborated with lab personnel to facilitate timely processing of collected specimens.
- Utilized sterile swabs for efficient DNA collections and storage procedures.
- Provided exceptional customer service to clients throughout the DNA collection process, addressing any concerns or questions promptly and professionally.
- Worked with Outlook to contact and email clients, resellers, patients. Responded an average of 30 emails per day.
- Maintained a clean and organized work environment, minimizing the risk of contamination or other issues that could compromise sample quality.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Collected COVID-19 samples following strict safety protocols.
- Trained new staff on sample collection procedures and safety measures.
- Ensured accurate labeling and documentation of collected specimens.
- Conducted blood collection procedures following established safety and quality standards. (FTA cards/ Whatman)
Medical Assistant
SouthWestern Cardiac Arrhythmia Institute
03.2020 - 06.2020
- Collaborated with healthcare team to streamline communication and improve patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Sales Associate
AJ's Uniforms
08.2017 - 02.2018
- Increased customer satisfaction through attentive service and personalized product recommendations.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new sales associates on effective sales techniques and company policies.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Technical Degree - Medical Clinical Assistant With X-Ray Technology
Western Technical College
El Paso, TX05-2020
High School Diploma -
El Paso High School
El Paso, TX06-2017
Skills
- Communication
- Collaboration/teamwork
- Time management
- Adaptability
- Critical thinking and problem solving
- Professionalism and Emotional intelligence
- Dependability
- Fluent in English and Spanish
Timeline
Administrative Case Specialist
Endeavor DNA Laboratories
07.2020 - 12.2024
Medical Assistant
SouthWestern Cardiac Arrhythmia Institute
03.2020 - 06.2020
Sales Associate
AJ's Uniforms
08.2017 - 02.2018
Technical Degree - Medical Clinical Assistant With X-Ray Technology
Western Technical College
High School Diploma -
El Paso High School
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