Amber Yvonne Gonzales
Fresno,CA
Summary
Accomplished medical administration professional with a strong background in office and project management. Proven ability to coordinate critical communications and provide administrative guidance during irregular hours, ensuring operational efficiency and continuity of care in healthcare settings.
Overview
20
20
years of professional experience
Work History
Medical Administrative Specialist (MAS) or Administrative Officer of the Day (AOD)
Department of Veterans Affairs
Fresno, CA
04.2012 - Current
- As an AOD, I act on behalf of the VHA facility director after regular duty hours. In this role, I serve as the central point of contact, responsible for maintaining and operating the healthcare facility's medical, legal, and administrative functions. During my shift, I investigate all problems and incidents, assuming total responsibility in the event of an emergency or disaster until relieved by appropriate personnel. I work a flexible 24-hour schedule and must be able to execute all hospital policies and procedures.
- Coordinated communications for healthcare facility during irregular hours, serving as AOD and medical-legal resource for staff, patients, and visitors.
- Delivered administrative guidance to Medical Officer of the Day (MOD) and clinical staff on operational matters outside regular duty hours, ensuring continuity of care.
- Monitored fire systems, refrigerator temperature alarms, fire alarms, and intrusion alarms. Understood safety and fire prevention rules and regulations, as well as facility and community disaster plans and procedures.
- Collaborated with MOD to arrange medical transfers for overcrowded hospital situations or veterans needing higher-level care, facilitating contact with other facilities, reviewing patient needs, and organizing transportation and records.
Medical Administrative Assistant
Department of Veterans Affairs
Fresno, CA
10.2008 - 04.2012
- Supported medical staff, Business Administration Department, and clinics through report writing, staff training, and record system management, ensuring efficient operations.
- Led motivational workshops and trained individuals in business line operations, emphasizing program development and implementation aligned with established guidelines and procedures.
- Managed patient scheduling and appointment coordination for veterans’ healthcare services.
- Organized medical records and maintained accurate patient information in electronic systems.
- Assisted healthcare providers with administrative tasks to ensure efficient clinic operations.
Customer Service Representative
Brooks Health Care
Fresno, CA
10.2007 - 10.2008
- Resolved customer issues through effective communication and problem-solving, enhancing overall customer satisfaction.
- Provided exceptional support to clients in a fast-paced environment.
- Managed appointment scheduling and addressed patient inquiries to ensure timely access to services.
- Oversaw office and financial operations, enhancing established processes and solving problems. Executed purchasing and procurement of office supplies while maintaining office equipment. Coordinated weekly and monthly sales meetings to ensure supplies and equipment availability. Organized office schedules, processed travel vouchers, and reconciled financial accounts.
Medical Front Office
Nighat Sarwar, MD, INC.
Fresno, CA
08.2006 - 08.2007
- Obtained authorizations and pre-certifications for outpatient radiology procedures, including MRI, CT scans, and X-rays. Efficiently handled daily office tasks such as filing charts, following up on referrals, and managing patient interactions.
- Executed daily office tasks, ensuring smooth operations in fast-paced environment.
- Proposed strategies during team meetings to enhance collaboration and streamline processes.
- Collaborated with diverse team to meet project objectives and address product-related issues.
Education
BA - Anthropology with Concentration in Environmental Sustainability
Southern New Hampshire University
Manchester, New Hampshire06-2025
College Coursework - General, Biology
Fresno City College
Fresno, CA01-2008
High School -
Sunnyside High School
Fresno, CA01-2004
Skills
- HIPAA compliance
- Electronic health records
- Patient care
- Medical terminology
- Patient screening
- Insurance authorizations
- Insurance verification
- Patient scheduling
- Administrative support
- Program support
- Office management
- Travel management
- Budget monitoring
- Expense tracking
- Accounts payable
- Accounts receivable
- Financial reporting
- Financial oversight
- Financial tracking
- Data retrieval
- Data analysis
- Data summarization
- Report preparation
- Record management
- Document management
- Process improvement
- Root cause analysis
- Progress tracking
- OSHA compliance
- Issue identification
- Solution provision
- Teleconference coordination
- Workshop leadership
- Meeting planning
- Correspondence preparation
- Appointment scheduling
- Appointment management
- Reminder notifications
- Staff training
- Team communication
- Team collaboration
- Communication proficiency
- Communication
- Problem resolution
- Client support
- Attention to detail
- Time management
- Flexible schedule
- Follow-up
- Front desk management
- Telephone management
- Patient flow
- Co-pay collection
- Operational efficiency
- Industry software applications
- Medical software applications
- HIPAA compliance
- Computer skills
- Solution provision
- Critical thinking capacity
- Ethical decisions
- Administrative support
- Medical office software
- Operational efficiency
- Team collaboration
- Communication proficiency
- Time management
- Communication
- Ethical decisions
- Problem resolution
- Client support
Affiliations
- CFC Key Worker, 2010-2012
- System Redesign Team, 2012, Dermatology Redesign Project
Awards
- Department of Veterans Affairs, Care Award, 2009, 2010, 2011, 2012, 2024, 2025
- Department of Veterans Affairs, Extended Hand Award, 2025
- Department of Veterans Affairs, Perry Award from the Director
References
- Olga Caseras, Personal Contact, Paralegal (San Luis Obispo County), (559) 907-6272
- Violeta Ladagga, Personal Contact, Law Student, (559) 681-1320
- Atasha Stackhouse, Co-Worker, Registered Respiratory Therapist, (559) 709-3307
Job Related Training
- California Electronic Death Registry (EDRS), 03/01/10
- Health Benefits Advisory, 05/01/09
Office Automation And Communication Skills
- Prepare various reports by retrieving information from several automated databases and electronic systems.
- Analyze data, compile reports, and manage electronic records.
- Ability to summarize and tabulate data in various report formats
- Advanced knowledge of various software programs, including Microsoft Office (PowerPoint, Word, Excel, Access, Outlook), CPRS/GUI, Vista, CPR Plus, Medisoft, Doc-Star, Phone Tree, Bio Point, BMS (Bed Management System), EDIS (Emergency Department Integration System), Deliver-Ex, VIC (Vista Imaging Card), VIS (Veteran Benefit Administration Enterprise), HINQ, DSS Doc Manager, Emergency Alerting & Accountability System EAAS [BlackBerry AtHOC], The Joint Commission Webpage, Beneficiary Dashboard Travel, and Health Eligibility Center (HEC) alerts.
- Coordinate teleconferences with other offices to resolve issues.
- Exceptional workshop leader
- Prepare correspondence, reports, and schedules.
- Prepare correspondence and reports, ensuring correct grammar, punctuation, and spelling.
Timeline
Medical Administrative Specialist (MAS) or Administrative Officer of the Day (AOD)
Department of Veterans Affairs
04.2012 - Current
Medical Administrative Assistant
Department of Veterans Affairs
10.2008 - 04.2012
Customer Service Representative
Brooks Health Care
10.2007 - 10.2008
Medical Front Office
Nighat Sarwar, MD, INC.
08.2006 - 08.2007
BA - Anthropology with Concentration in Environmental Sustainability
Southern New Hampshire University
College Coursework - General, Biology
Fresno City College
High School -
Sunnyside High School