Brenda Flores
Irving,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities. Skilled at prioritizing and multi-tasking in fast-paced work environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Unis logistics
Roanoke, Texas
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Cashier
Family Donut Shop
Irving, TX
12.2020 - 12.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments, and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Pharmacy Technician
Px Express Pharmacy
Irving, TX
03.2018 - 11.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Prepared bills for insurance companies and submitted required paperwork.
Education
Associate of Science - Mathematics And Computer Science
North Lake College
05.2021
Skills
- Insurance Knowledge
- Invoicing
- Conflict and Complaint Resolution
- Inbound and Outbound Calling
- Creative problem solving
- Active listening
- Works well under pressure
- Bilingual (English/Spanish)
- Professional communication
- Telephone etiquette
- Computer proficiency
- Attention to detail
- Adaptive team player
Timeline
Customer Service Representative
Unis logistics
05.2022 - Current
Customer Service Cashier
Family Donut Shop
12.2020 - 12.2021
Pharmacy Technician
Px Express Pharmacy
03.2018 - 11.2019
Associate of Science - Mathematics And Computer Science
North Lake College