Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Flores

Irving,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities. Skilled at prioritizing and multi-tasking in fast-paced work environment. Successfully works as part of team to reach personal and business goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Unis logistics
Roanoke, Texas
05.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Cashier

Family Donut Shop
Irving, TX
12.2020 - 12.2021
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Pharmacy Technician

Px Express Pharmacy
Irving, TX
03.2018 - 11.2019
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Prepared bills for insurance companies and submitted required paperwork.

Education

Associate of Science - Mathematics And Computer Science

North Lake College
05.2021

Skills

  • Insurance Knowledge
  • Invoicing
  • Conflict and Complaint Resolution
  • Inbound and Outbound Calling
  • Creative problem solving
  • Active listening
  • Works well under pressure
  • Bilingual (English/Spanish)
  • Professional communication
  • Telephone etiquette
  • Computer proficiency
  • Attention to detail
  • Adaptive team player

Timeline

Customer Service Representative

Unis logistics
05.2022 - Current

Customer Service Cashier

Family Donut Shop
12.2020 - 12.2021

Pharmacy Technician

Px Express Pharmacy
03.2018 - 11.2019

Associate of Science - Mathematics And Computer Science

North Lake College
Brenda Flores