Brenda Flores
Bronx
Summary
Detail-oriented and dependable administrative and customer service professional with 4+ years of experience supporting providers, clients, and internal teams. Strong background in communication, case management, data entry, and problem resolution. Adept at managing high call volumes, maintaining accurate records, and delivering exceptional support with professionalism and efficiency. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
4035
4035
years of post-secondary education
Work History
Provider Service Advocate
UnitedHealth Group
05.2022 - Current
- Provide plan and benefit information to healthcare providers across multiple states.
- Communicate claims status, authorizations, and eligibility details while ensuring accuracy.
- Handle high-volume calls and update member records.
COVID-19 Contact Tracer
Insight Global/NYC Health + Hospitals
01.2021 - 08.2022
- Conducted case investigations using Salesforce.
- Provided CDC guidance and quarantine instructions.
- Assisted residents with vaccine appointments and support services.
Student Advocate
Phipps Neighborhoods
04.2020 - 12.2020
- Managed caseload of 22 students, tracking attendance and academic progress.
- Performed daily check-ins and collaborated with school staff.
Program Coordinator
Phipps Neighborhoods
08.2019 - 04.2020
- Oversaw after-school program with 45 students and 3 staff.
- Managed administrative tasks and parent communications.
Assistant Manager
Cooperstown Dreams Park
01.2015 - 01.2018
- Supported daily operations and supervised staff at youth baseball camp.
Education
BBA - Business Administration
SUNY Cobleskill
Associate Degree - Culinary Arts
SUNY Cobleskill
Skills
- Administrative Support
- Customer Service
- Case Management
- Data Entry & Record Keeping
- Microsoft Office
- Salesforce
- Leadership
- Supervision
- Healthcare regulations
Timeline
Provider Service Advocate
UnitedHealth Group
05.2022 - Current
COVID-19 Contact Tracer
Insight Global/NYC Health + Hospitals
01.2021 - 08.2022
Student Advocate
Phipps Neighborhoods
04.2020 - 12.2020
Program Coordinator
Phipps Neighborhoods
08.2019 - 04.2020
Assistant Manager
Cooperstown Dreams Park
01.2015 - 01.2018
BBA - Business Administration
SUNY Cobleskill
Associate Degree - Culinary Arts
SUNY Cobleskill