Brenda Franco
Tinley Park,Illinois
Overview
30
30
years of professional experience
Work History
Safety Assistant
R&R Express, Inc.
Tinley Park, Illinois
06.2019 - 04.2020
- Responsible for onboarding new drivers to R&R Express, engage and work with personal, confidential matters and documentation to onboard potential drivers for the company.
- Assistant with questions, documentation and training to facilitate the onboarding process.
- This is a fast paced environment that requires multi-tasking various deadlines, prioritizing the work and work on last minute management request and special projects.
- I have strong communication and customer service skills, the ability to work with a sense of urgency and manage multiple tasks at one time.
IT Business Consultant
Health Care Service Corporation
Chicago, Illinois
02.2007 - 04.2017
- Responsible for monitoring IT/Business engagement on new Infrastructure/Reliability projects.
- My role served as the initial engagement point of contact for end to end oversight of the project lifecycle.
- Coordinator for resources estimates on time and project cost.
- Produced a new relationship management process to govern project lifecycle deliverable.
- Was involved in automating a reporting tool to encourage internal transparency and raise efficiencies.
Administrative Assistant II
Health Care Service Corporation
Chicago, Illinois
02.2007 - 04.2017
- Served as an administrative assistant as requested by Manager, Senior Manager and Director.
- Assisted with vendors engagement, internally and externally as required.
- Facilitated Managers schedule, meetings, traveling request and expenses.
- Facilitated team request with traveling, managing team budget on expenses, team meetings that consisted of internal and external resources, facilitated team training as required by management.
- Facilitated Quarterly Senior Management Meetings. Was responsible for internal quarterly meeting and gatherings based on need.
- Created presentations and meeting reports for Senior Management meetings.
- Assisted with consolidating meeting requirements (presentations, resources, coordination of specific request by management and booking of Breakfast/lunch/Dinner requirements).
IT Project Manager
Health Care Service Corporation
Chicago, Illinois
02.2007 - 04.2017
- Assumed responsibility of planning and managing projects of various sizes and complexities, ensuring the projects were aligned with the stated objectives.
- Managed change controls and escalations as required.
- Typical functions included project schedule construction, project plan development, cost management, meetings and status reporting as requested.
- Managed the successful migration of various projects which included new applications to HCSC, future state changes to HCSC and worked on closing 20+ opened audits that required immediate IT resources to close audit findings.
- Coordinated resource time/project to meet expected SLA. (Service Level Agreement).
- Served as lead to various product enhancements and training initiatives.
Global Security Analysis, Operations
ABN AMRO Services Company
05.1997 - 02.2007
- Assist with Internal audits on processes, procedures and reporting for Global Vulnerability scanning.
- Review and distribute weekly reports for Internal and External customers.
- Assist in Project Coordination for Internal assigned project.
- Highly involved with Internal and External auditors for all aspects of operating and applications monitored by Information Security Group. (process, procedures and reporting requirements).
- Provided User Provisioning for NT/Mainframe/Active Directory/Web Application for ABN AMRO North America.
- Participated extensively with Sarbanes-Oxley regulations for ABN AMRO.
- Implemented and Provisioned Money Transfer Systems for ABN AMRO.
- Participated in reduced processing time for User Provisioning by 10%.
- Reduced unit cost by 10% through coordination of assisting in process efficiency.
- Developed, Reviewed and Participated Business Continuity for ABN AMRO.
- Provided and Participated in Segregation of duties for operating systems.
- Assisted in Project Coordination of implementing the transition of 75 applications from the Business to the Information Security Group.
Data Entry Clerk/Secretary
LaSalle Bank NI
07.1994 - 04.1997
- Monitored customer accounts due to holds, negative activity and customer's request.
- Worked with the customers to resolve any issues on accounts or documentation required by the company.
- Research on items booked to Suspense GL (bank ledger).
- Assisted bank personnel with questions of bank products and customer accounts.
- Assisted Data Entry group with new accounts, change of address, legal titles and system account maintenance.
Receptionist
Ravenswood Medical Group
05.1990 - 07.1994
- Front desk check in and check out of patient, scheduled appointments and lab orders.
- Collected payments from patients and worked with the insurance companies so that patients accounts where up to date.
- Gathered charts for doctor’s appointments on a weekly/daily and emergency appointments.
- Assisted doctors as needed with requirements for the appointments.
- Restocked rooms every evening.
- Worked with Company Reps based on Medical/Doctor needs.
Timeline
Safety Assistant
R&R Express, Inc.
06.2019 - 04.2020
IT Business Consultant
Health Care Service Corporation
02.2007 - 04.2017
Administrative Assistant II
Health Care Service Corporation
02.2007 - 04.2017
IT Project Manager
Health Care Service Corporation
02.2007 - 04.2017
Global Security Analysis, Operations
ABN AMRO Services Company
05.1997 - 02.2007
Data Entry Clerk/Secretary
LaSalle Bank NI
07.1994 - 04.1997
Receptionist
Ravenswood Medical Group
05.1990 - 07.1994