Brenda Frantz-Tracanna
Trappe,PA
Summary
Dynamic and results-oriented professional with extensive experience in territory and account management. Excelled in building lasting relationships and identifying growth opportunities, leveraging skills in Salesforce and relationship building. Achieved notable customer retention and satisfaction, demonstrating a blend of strategic business management and exceptional interpersonal abilities.
Overview
24
24
years of professional experience
Work History
Territory Manager
Coilplus
08.2023 - Current
- Managed a diverse portfolio of accounts within the territory, adeptly balancing the customer's needs with the company's core values.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed accounts to retain existing relationships and grow share of business.
Territory Manager
Kloeckner Metals
04.2016 - 08.2023
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts across multiple industry segments within the territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Attended trade shows and industry events.
- Identify new business development opportunities.
- Optimized sales pipeline management through diligent follow-ups on leads and utilization of Salesforce.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
Outside Sales Representative
United Scrap Metal
02.2014 - 03.2016
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored competitor activities to maintain competitive advantage.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Representative
Bushwick Metals
12.2011 - 12.2013
Sales Representative
C&S Sales Associates
08.2000 - 01.2010
Education
Bachelor of Arts - Political Science
Ursinus College
Collegeville, PASkills
- Business Management, Retention & Growth
- Relationship Building
- Territory Management
- Opportunities Identification
- Time Management
- Industry Networking & Networking Events
- Customer Order Management
- Salesforce Software
- Customer Service
- Account Management
- Goal Setting and Achievement
Timeline
Territory Manager
Coilplus
08.2023 - Current
Territory Manager
Kloeckner Metals
04.2016 - 08.2023
Outside Sales Representative
United Scrap Metal
02.2014 - 03.2016
Sales Representative
Bushwick Metals
12.2011 - 12.2013
Sales Representative
C&S Sales Associates
08.2000 - 01.2010
Bachelor of Arts - Political Science
Ursinus College
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