Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Frausto

San Angelo

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Jail Navigator

MHMR Services For The Concho Valley
San Angelo
02.2025 - Current
  • Coordinate intake assessments to identify person's needs and preferences.
  • Educate person on community resources for housing, employment, health care, and legal aid.
  • Provide guidance on accessing services and resources effectively.
  • Actively listen to the person to determine needs and deliver tailored solutions.

Assistant Independent Ombudsman

Office of the Independent Ombudsman for SSLC
San Angelo
11.2016 - 06.2024
  • Executed day-to-day duties with accuracy and efficiency.
  • Delivered exceptional service to residents through in-person and telephone interactions.
  • Monitored compliance to protect person's rights during all processes.
  • Incorporated person-centered approaches during meetings to enhance engagement.
  • Collaborated effectively with team members to achieve project objectives and meet deadlines.
  • Conducted annual reviews of the 13 State Supportive Living Centers to ensure quality standards..

Adult Protective Services Investigator

Department of Family and Protective Services
San Angelo
11.2003 - 10.2016
  • Conducted thorough investigations of reported elder abuse and neglect cases.
  • Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
  • Interviewed families and witnesses to gather essential information.
  • Prepared detailed reports summarizing investigative activities and results.
  • Coordinated with community resources to support families in crisis situations.
  • Collaborated with local law enforcement agencies on criminal investigations.
  • Documented findings in detailed reports for court proceedings and case reviews.
  • Adhered to departmental policies regarding investigations and reporting procedures.

Education

Bachelor of Science - Psychology

Angelo State University
San Angelo, TX
08-1992

Skills

  • Intake assessment
  • Community resource education
  • Person-centered approach
  • Investigation documentation
  • Problem solving
  • Active listening
  • Crisis intervention
  • Effective communication
  • Report writing

Certification

  • Qualified Mental Health Professional

Timeline

Jail Navigator

MHMR Services For The Concho Valley
02.2025 - Current

Assistant Independent Ombudsman

Office of the Independent Ombudsman for SSLC
11.2016 - 06.2024

Adult Protective Services Investigator

Department of Family and Protective Services
11.2003 - 10.2016

Bachelor of Science - Psychology

Angelo State University

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