Frances Vega
Hawthorne
Summary
Results-oriented professional with extensive experience in patient navigation and resource management. Known for strong emotional intelligence and professionalism, effectively addressing client needs and driving positive outcomes in high-stress environments.
Overview
13
13
years of professional experience
Work History
Access Navigator
Valley Medical Group
Mahwah
12.2021 - Current
- Coordinated patient navigation processes for improved appointment scheduling.
- Collaborated with healthcare teams to streamline patient referrals and follow-ups.
- Educated patients on services and care pathways to empower informed health decisions.
- Addressed patient inquiries and concerns to improve service delivery and satisfaction.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Provided information and guidance to clients on how to access services and resources.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Provided crisis intervention support using de-escalation techniques to stabilize situations and offer emotional reassurance.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Interpretation Coordinator
CQfluency
Hackensack
07.2013 - 08.2021
- Coordinated quoting and translation process for personal licensure and documents, serving communities in Bergen/Passaic Counties in NJ and NY/NJ Tri-state area.
- Recruited and confirmed interpreters and monitors for webcast events, ensuring receipt of links and phone dial-ins while hosting and monitoring vendor side to resolve any technical issues during events.
- Recruited and confirmed interpreters for assignments to on-sight locations. Mitigated any issues the interpreters and/or clients may be experiencing such as cancelled appointments, client/vendor no shows, etc.
- Used the Plunet software for all entry of confirmed interpretation/translation assignments for consistent tracking of all incoming and ongoing projects.
- Developed and managed quotes and billing processes for clients and vendors in interpretation department.
Education
Master of Science - Psychology
Kaplan University
Davenport, IA05-2012
Bachelor of Science - Forensic Psychology
Kaplan University
Davenport, IA11-2010
Skills
- Patient advocacy
- Intake assessment
- Appointment scheduling
- Patient education
- Resource management
- Problem solving
- Decision-making
- Effective communication
- Communication expertise
- Active listening
- Emotional intelligence
- Professionalism
- Decision-making capacity
Languages
Spanish
Professional
Timeline
Access Navigator
Valley Medical Group
12.2021 - Current
Interpretation Coordinator
CQfluency
07.2013 - 08.2021
Master of Science - Psychology
Kaplan University
Bachelor of Science - Forensic Psychology
Kaplan University