Jihad Taylor
Passaic,NJ
Summary
Seeking a position to use my clinical skills and compassion to provide high-quality patient care"
Overview
12
12
years of professional experience
1
1
Certification
Work History
Access Navigator
Valley Health System
02.2021 - Current
- Excellent communication and interpersonal skills to interact effectively with patients, physicians, and staff.
- Strong organizational skills to manage appointment schedules and patient information.
- Knowledge of healthcare insurance plans and billing procedures.
- Familiarity with medical terminology and healthcare systems.
- Ability to work independently and as part of a team.
- Proficiency in electronic health records (EHR) systems.
Institutional Telephone Operator
Greystone Park Psychiatric Hospital
01.2021 - 04.2022
- Provided patient information to visitors and responded to telephone inquiries regarding patient information in accordance with facility policies.
- Handled incoming and outgoing calls according to standard operating procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Answered up to over 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and other information.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Paged employees over PA system to ensure prompt connection with callers.
Human Resources Assistant Intern
Vista AmeriCorps
05.2016 - 07.2019
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Reviewed identification, references and background checks in alignment with hiring protocol.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Demonstrated awareness, understanding and skills necessary to work in diverse environment.
- Prepared company announcements to inform employees of new hires and current events.
- Maintained employee documentation, organizational chart and phone list.
- Assisted with new hire orientation preparation, scheduling and administration.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
English Language Teacher/ Exchange Student
Zhejiang University
05.2013 - 08.2013
- Developed and implemented activities and lessons to improve vocabulary and sentence structure.
- Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Taught reading comprehension, writing, grammar and literature in team teaching environment with 50 other teachers.
- Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
- Consulted with students to identify reasons for poor performance, gain understanding of personal struggles outside classroom, and devise plans for remediation.
- Collaborated with faculty and academic administrators to implement program changes and evaluate learning outcomes.
- Implemented innovative learning tools, including online learning management system to assist students in completing at-home assignments.
- Worked with English language learners in small groups to develop fluency.
Education
M.Div. Professional Chaplaincy – General - Chaplain
Liberty University
Lynchburg, VABachelor of Arts - Business Administration And Management
Pillar College
Somerset, NJ08.2018
Skills
- Switchboard operation
- Company directory
- Proficient in Microsoft Word , PowerPoint , Excel , Microsoft Teams,
- Issue response and resolution
- Working collaboratively
- Work ethic
- Athena and Epic
Certification
- CPR Certified by American Heart Association
- CPI Certified by Crisis Prevention
Languages
English
Full Professional
Spanish
Limited
Chinese (Mandarin)
Limited
Education and Training
other
Timeline
Access Navigator
Valley Health System
02.2021 - Current
Institutional Telephone Operator
Greystone Park Psychiatric Hospital
01.2021 - 04.2022
Human Resources Assistant Intern
Vista AmeriCorps
05.2016 - 07.2019
English Language Teacher/ Exchange Student
Zhejiang University
05.2013 - 08.2013
Bachelor of Arts - Business Administration And Management
Pillar College
M.Div. Professional Chaplaincy – General - Chaplain
Liberty University
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