Brenda Frausto
40255 Old US Highway 80,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
IT Technician Assistant
Arizona Western College Yuma Arizona
08.2024 - 12.2025
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and desktops.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Front Desk Receptionist
Arizona Western College Yuma Arizona
08.2020 - 08.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Speech Pathology
Northern Arizona University
Flagstaff, AZ05-2027
Associate of Arts - Communication Sciences And Disorders
Arizona Western College
Yuma, AZ05-2020
Skills
- Technical support
- Wireless networking
- Network maintenance
- Operating system management
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Time management abilities
- Active listening
- Help desk support
Languages
Spanish
Native or Bilingual
Timeline
IT Technician Assistant
Arizona Western College Yuma Arizona
08.2024 - 12.2025
Front Desk Receptionist
Arizona Western College Yuma Arizona
08.2020 - 08.2023
No Degree - Speech Pathology
Northern Arizona University
Associate of Arts - Communication Sciences And Disorders
Arizona Western College
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