Mayra Gallardo
Dallas,TX
Summary
Dynamic Executive Administrative Assistant with a proven track record at International Leadership of Texas, excelling in expense reporting and office management. Recognized for enhancing communication and streamlining travel coordination, fostering a collaborative environment. Adept at maintaining confidentiality while supporting executives, ensuring optimal productivity and successful project execution. Always present and on time.
Overview
14
14
years of professional experience
Work History
Executive Administrative Assistant
International Leadership of Texas
02.2015 - 08.2025
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Organized and updated schedules for executives.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Took notes and dictation at meetings.
Sales Associate
Wendys International
01.2012 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Traders Village
01.2012 - 01.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
No Degree -
El Centro College
Dallas, TXSkills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Meeting planning
- File management
- Calendar management
- Travel coordination
- Scheduling
- Meeting support
- Confidentiality
- Administrative support
- Executive support
- Office administration
Languages
Spanish
Professional Working
Timeline
Executive Administrative Assistant
International Leadership of Texas
02.2015 - 08.2025
Sales Associate
Wendys International
01.2012 - 08.2015
Sales Associate
Traders Village
01.2012 - 01.2015
No Degree -
El Centro College
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