Brenda Garcia
Cedar Hill
Summary
Results-driven supervisor with extensive experience in team leadership and employee training. Known for enhancing team productivity through effective communication and problem-solving skills. Committed to maintaining operational excellence and high customer satisfaction.
Overview
23
23
years of professional experience
Work History
Supervisor at Brookhaven Campus
ABM Industries
Farmers Branch
12.2021 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained new employees on safety protocols and operational procedures.
- Trained people how to clean properly such as removing gum from underside of talbes, desks, chairs & various other fixtures
- Demonstrated and coached people how to properly sanitize areas and proper chemicals to use
- Managed workflow to optimize team efficiency and productivity levels.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Resolved employee conflicts and facilitated effective communication among team members.
- Monitored supplies inventory and coordinated procurement of necessary materials.
- Directed and supervised team of 25 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Acted as a liaison between upper management and staff, facilitating open communication.
Team Leader, Northlake Campus
ABM Industries
Irving
03.2020 - 12.2022
- Delegated daily tasks to enhance group productivity among team members.
- Participated in regular meetings with senior leadership, providing updates on team progress.
- Monitored daily workflow to ensure compliance with established policies and procedures.
- Resolved customer complaints effectively while maintaining high standards of service.
- Assisted in setting up special events across Northlake Campus.
- Completed work orders related to
- Discarded cardboard boxes and trash in compactors and balers
- Assisted staff with janitorial needs throughout the campus to include vacuuming, moping, dusting, and moving furniture.
Custodial Maintenance Worker
ABM Industries, New York Airbrake
Irving
07.2015 - 03.2020
- Maintained cleanliness in public areas, restrooms, and office spaces.
- Operated floor scrubbers and vacuums for efficient cleaning.
- Replenished supplies in restrooms and common areas regularly.
- Sweep, mop, and scrub floors; vacuum carpets; empty trash receptacles; clean windows, walls, and ceilings; replenish restroom supplies.
Janitorial Cleaner
ABM at Las Colinas
Irving
07.2007 - 06.2015
- Cleaned and sanitized restrooms, offices, and common areas daily.
- Operated floor scrubbers and vacuum cleaners efficiently.
- Managed waste disposal and recycling programs effectively.
- Restocked supplies in bathrooms and kitchen areas regularly.
- Followed safety guidelines while using cleaning chemicals and equipment.
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
Custodial Worker
DFW International Airport
Irving
01.2003 - 06.2007
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Transported garbage bags to dumpster using handcart.
- Scrubbed toilets, sinks, and windows; refilled soap dispensers and paper towels.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned kitchen areas including counters, appliances, cupboards and dining area surfaces.
- Checked security of building after closing, ensuring that all doors are locked and lights are off.
- Followed company uniform, performance and security policies with every job.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Kept business entrances clean, tidy and professional in appearance.
Education
GED -
Brookhaven College
Dallas, Texas, TXSome College (No Degree) - Nursing
Universidad Autonoma
San Luis Potosi, MEXSkills
- Customer service
- Employee training
- Team leadership
- Workflow management
- Conflict resolution
- Cleaning protocols
Languages
Spanish
Professional
References
References available upon request.
Timeline
Supervisor at Brookhaven Campus
ABM Industries
12.2021 - Current
Team Leader, Northlake Campus
ABM Industries
03.2020 - 12.2022
Custodial Maintenance Worker
ABM Industries, New York Airbrake
07.2015 - 03.2020
Janitorial Cleaner
ABM at Las Colinas
07.2007 - 06.2015
Custodial Worker
DFW International Airport
01.2003 - 06.2007
GED -
Brookhaven College
Some College (No Degree) - Nursing
Universidad Autonoma