Summary
Overview
Work History
Skills
Abilitysummary
Education
Timeline
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Brenda Garza

Brenda Garza

Rosenberg,TX

Summary

Dedicated Receptionist and Administrative Assistant with a proven track record in delivering exceptional customer service and support. Recognized for high productivity, efficiency in task completion, and specialized skills in conflict resolution and data entry. Strong communication and problem-solving abilities foster positive customer relationships in fast-paced environments. Committed to enhancing organizational operations while ensuring excellent service delivery.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Specialist

Getixhealth LLC
Sugar Land, TX
01.2023 - 07.2023
  • Assist patients with medical hospital billing questions
  • Provide assistance with payments hardship applications
  • Answering inbound and outbound calls
  • Providing a payment plan arrangement

Customer Services Specialist

GetixHealth
Sugar Land, TX
08.2021 - 08.2022
  • Assist patients with medical hospital billing questions
  • Provide assistance with payments hardship applications
  • Answering inbound and outbound calls
  • Providing a payment plan arrangement

Administration Support

Executive Team (The Reserves Network) (Temp Agency)
Houston, TX
02.2021 - 05.2021
  • Handed out intake form's for patients to fill out to receive the vaccine's
  • Answer any question that is related to the vaccine

Caseworker

Texas Management Division Staffing/ Administrative Assistant (Temp Agency)
Houston, TX
07.2020 - 12.2020
  • Filing and maintaining case history reports
  • Interviewing clients to assess their situational needs
  • Determining which services and assistance are necessary
  • Serving as a liaison between the client and social, financial, health and legal services

Merchandiser

Sam's Club # 4763
Sugar Land, TX
10.2019 - 07.2020
  • Ensures shelves are stocked with products and displays them accordingly
  • Making room for newer products
  • Managing inventory
  • Keeping dept area clean

Customer Service

Lowe's
ROSENBERG, TX
05.2018 - 07.2019
  • Greet customers
  • Provided returns when items were damage or missing parts
  • Verifying correct price labels, and confirming that all customer needs are met
  • Process orders
  • Restock merchandise

Cashier

HEB
SUGARLAND, TX
07.2018 - 04.2019
  • Greet customers warmly and provide excellent customer service
  • Accurately scan items, collect payments, and issue receipts or change due to customers
  • Process returns and exchanges in accordance with company policies
  • Answer questions regarding store layout, product location, promotions, and prices

Warehouse Material Handler

Kelly Services (Frito Lay)
Houston, TX
05.2017 - 08.2017
  • Picked appropriate cases according to order and place the orders on the carts
  • Pick up empty pallet boards and carried them to a storage area and load and unload pallets
  • Transfer cases to and from trailers
  • Stack cases on the floor of the trailer
  • Receive and distributed product and assisted in weekly inventory

Community Service Aid

Fort Bend County Clinical Health
Rosenberg, TX
03.2001 - 06.2016
  • Filing and data entry
  • Transferring calls to the proper dept
  • Screening clients
  • Observing client immunization records
  • Serving as a liaison between the client and the register nurse

Skills

  • Complaint resolution
  • Price quotes
  • Regulatory compliance
  • Call centers
  • Customer service
  • Call center experience
  • Excellent written and oral communication
  • Complaint handling
  • Problem resolution
  • Good communication skills
  • Telephone etiquette
  • Customer relations

Abilitysummary

15, Bilingual, Spanish and English, Experience in Microsoft Office

Education

High School Diploma -

Lamar Consolidated High School
Rosenberg, TX
08.1990 - 06.1992

Timeline

Customer Service Specialist

Getixhealth LLC
01.2023 - 07.2023

Customer Services Specialist

GetixHealth
08.2021 - 08.2022

Administration Support

Executive Team (The Reserves Network) (Temp Agency)
02.2021 - 05.2021

Caseworker

Texas Management Division Staffing/ Administrative Assistant (Temp Agency)
07.2020 - 12.2020

Merchandiser

Sam's Club # 4763
10.2019 - 07.2020

Cashier

HEB
07.2018 - 04.2019

Customer Service

Lowe's
05.2018 - 07.2019

Warehouse Material Handler

Kelly Services (Frito Lay)
05.2017 - 08.2017

Community Service Aid

Fort Bend County Clinical Health
03.2001 - 06.2016

High School Diploma -

Lamar Consolidated High School
08.1990 - 06.1992

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Brenda Garza