Brenda Garza
New York,NY
Summary
Driven Professional with over 10 years of luxury fashion, Beauty and hospitality experience. Comprehensive background leading all aspects of retail operations (leading teams, setting goals, decision making, performance management, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by bilingual fluency. Managed million-dollar corporate portfolios. Achieved awards surpassing KPI performance to plan. Hosted New York fashion show events at milk studios, mulberry flag ship and Jo Malone Bleecker Street location with celebrity guests as well as fashion influencers to promote current trends.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General manager
Jo Malone London Nordstrom
01.2024 - Current
- Lead, train and motivate team to achieve sales targets and customer satisfaction goals through product knowledge of ole sensory experience
- Implement and track sales strategies and promotions
- Ensure adherence to company standards and policies
Assistant manager
Jo Malone London
01.2018 - 01.2020
- Effectively trained in depth on the concept of fragrance aesthetics
- Expert in distinguishing notes through sense of olfactory compositions
- Bringing the brands generosity to life through our pillars scent layering, scent surround and the art of gift giving within the boutique and corporate and business travel sales through exceptional customer service
Assistant Manager
Mulberry London
01.2014 - 01.2018
- Manager responsible for overseeing and delivering world class client experience by ensuring that service provided is in line with company standards
- Developed and maintained high profile client relations
- Worked closely with production team to ensure boutique is stocked with the appropriate amount of Merchandise
- Encouraged team to dream and aspire to be the best representation of our product., push product knowledge and strive to sell high UPTs
Education
Bachelor - Social Psychology
Pepperdine University
01.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relationship management
- Administrative skills
- Consistently meet goals
Certification
Corporation National and Community Service (CNCS) President's Volunteer Service Award (PVSA)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General manager
Jo Malone London Nordstrom
01.2024 - Current
Assistant manager
Jo Malone London
01.2018 - 01.2020
Assistant Manager
Mulberry London
01.2014 - 01.2018
Bachelor - Social Psychology
Pepperdine University
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