Brenda Gatchell
Puyallup,WA
Summary
Dynamic Paratransit Analyst and IT Support Specialist with a proven track record at Pierce Transit. Excelled in enhanced customer service. Skilled in Microsoft Excel, Word and Outlook, and fostering team collaborative success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paratransit Analyst
Pierce Transit
01.2018 - 02.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
IT Desktop Support and Customer Services
Pierce Transit
08.2007 - 01.2018
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee training.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented and updated known fixes in knowledge base for future reference.
Education
Word And Excel Specialist - Microsoft Word And Excel
08.2016
06.1977
Skills
- Team Collaboration and Leadership
- Scheduling
- Data Entry
- Paperwork Processing
- Clerical Support
- Customer Service
- Active Listening
- Spreadsheets
- Multi-line phone talent
- Office equipment proficiency
- Call Center Operations
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Administrative Support
Certification
Microsoft Certification for Word and Excel Specialist
Timeline
Paratransit Analyst - Pierce Transit
01.2018 - 02.2021
IT Desktop Support and Customer Services - Pierce Transit
08.2007 - 01.2018
Microsoft Speciality Classes - Word And Excel Specialist , Microsoft Word And Excel
Lindhurst High School - ,
Microsoft Certification for Word and Excel Specialist
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