Brenda Gaytan
Laredo ,TX
Summary
Proven problem-solver and dedicated customer service professional with experience at Valero Energy Corp. Demonstrated ability to enhance customer loyalty and streamline processes, excelling in fast-paced environments. Skilled in using technology to improve efficiency, I am a quick learner who consistently meets service level goals, embodying hardworking and responsible work ethics.
Overview
15
15
years of professional experience
Work History
Food Delivery Driver
Uber Eats
10.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Medical Assistant
Victory Kidney Clinic
05.2015 - 03.2017
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
Valero Energy Corp.
05.2009 - 07.2012
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Dr. Leo Cigarro High School
Laredo 05-2009
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
Timeline
Food Delivery Driver
Uber Eats
10.2024 - Current
Medical Assistant
Victory Kidney Clinic
05.2015 - 03.2017
Customer Service Representative
Valero Energy Corp.
05.2009 - 07.2012
High School Diploma -
Dr. Leo Cigarro High School
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