Brenda Gomez
El Paso,TX
Summary
Sales professional with strong expertise in driving revenue and building client and employee relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
18
18
years of professional experience
Work History
Sales Representative
AT&T
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Human Resources Coordinator
MobileOne
02.2023 - 11.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
Store Manager
MobileOne
05.2011 - 02.2023
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
Team Leader
Long John Silver's
09.2007 - 08.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Bachelor Of Administration - Management
University of Texas El Paso
El Paso, TX05.2016
Associate Of Arts And Sciences - Criminal Justice
El Paso Community College
El Paso, TX12.2013
High School Diploma -
Ysleta High School
El Paso06.2008
Skills
- Customer service
- Customer relations
- Interpersonal communication skills
- Complex Problem-solving
- Strategic planning
- Staff training
- Employee relations
- Microsoft office proficiency
Languages
Spanish
English
Timeline
Sales Representative
AT&T
08.2024 - Current
Human Resources Coordinator
MobileOne
02.2023 - 11.2023
Store Manager
MobileOne
05.2011 - 02.2023
Team Leader
Long John Silver's
09.2007 - 08.2012
Bachelor Of Administration - Management
University of Texas El Paso
Associate Of Arts And Sciences - Criminal Justice
El Paso Community College
High School Diploma -
Ysleta High School
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