Brenda Gonzalez
Sacramento,CA
Summary
To secure a challenging position in a reputable organization to expand my learning knowledge and skills while using the opportunity to fully utilize my 10 years of customer service, excellent communication to bring success to an organization.
Overview
11
11
years of professional experience
Work History
Program Manager/ Seasonal Customer Representative
Right At School LLC
Roseville, California
06.2023 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Barista/Shift Supervisor/ Barista Trainer
Starbuck Coffee
Sacramento
04.2014 - Current
- Completed opening and closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standards of service and quality.
- Assessed reports and adjusted workflow to realign with targets.
- Supervised and lead employees to maintain productivity and customer service.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
Bank Teller/ Universal Banker
Bank of the West
Sacramento
02.2021 - 10.2023
- Set up new accounts and services for customers and explained important restrictions, benefits, and requirements of each.
- Adhered local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
- Make outbound calls within the bank to loan officers, managers, credit analyst, and appropriate representatives as needed to utilize reference materials to research and obtain information, responding to inquiries and resolving problems.
- Respond to personal and business customers to offer bank products, plans, or policies via email, phone or in branch.
- Use a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
- Maintain filing systems and other daily administrative and cultural support task to facilitate loans deposit and account services.
- Perform transactional operational and customer support task through a knowledge of bank procedures, and products.
Education
High School Diploma -
Sheldon High School
Sacramento05-2013
Some College (No Degree) - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Bilingual - Spanish
- Personnel Management
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling Managment
Timeline
Program Manager/ Seasonal Customer Representative
Right At School LLC
06.2023 - Current
Bank Teller/ Universal Banker
Bank of the West
02.2021 - 10.2023
Barista/Shift Supervisor/ Barista Trainer
Starbuck Coffee
04.2014 - Current
High School Diploma -
Sheldon High School
Some College (No Degree) - Business Administration And Management
Arizona State University