Brenda Gonzalez
Woodland,CA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Ibsen Insurance Agency
08.2022 - Current
- Specializing in life and commercial insurance, increasing policy sales.
- Streamlined operational workflows to enhance efficiency and service delivery.
- Implemented quality control measures to improve compliance with industry regulations.
- Implement new onboarding procedures to reduce processing time.
- Ensure sales goals are met through effective strategies and team monitoring.
- Hold active licenses in property, casualty, life, and health insurance.
- Coordinated resources effectively to meet project deadlines and client expectations.
Office Manager
The McMullen Company
09.2020 - 08.2022
- Directed operations, handled confidential materials, and scheduled.
- Led staff, boosted productivity, and maintained client satisfaction.
- Managed daily office operations to enhance efficiency and workflow.
- Coordinated scheduling and communication among team members and external partners.
- Trained and mentored junior staff on operational best practices and company policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Clerk to the Board
West Plainfield Fire Protection District
12.2020 - 12.2021
- Coordinated board meetings, maintained records, and ensured compliance.
- Improved office efficiency with management improvements.
- Processed and maintained department records, enhancing data accuracy and retrieval efficiency.
Office Manager
Coldwell Banker Select Real Estate
01.2020 - 09.2020
- Oversaw operations, managed confidential materials, and supported departments.
- Coordinated events, from small meetings to large gatherings.
- Implemented office procedures that improved administrative processes and reduced errors.
- Oversaw inventory management, ensuring adequate supplies for all departments.
- Fostered positive office culture through team-building activities and open communication channels.
Administrative Assistant
Four Wheel Campers
05.2018 - 01.2020
- Handled phone systems, greeted customers, and addressed inquiries.
- Accurately processed orders, invoices, and delivery documents.
- Managed scheduling and calendar coordination for senior management, optimizing time efficiency.
- Developed and maintained filing systems, ensuring document accessibility and organization.
- Coordinated internal and external communications, fostering relationships with clients and vendors.
- Conducted research and prepared reports for executive meetings, supporting strategic decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
The McMullen Company
03.2015 - 05.2018
- Managed operations, confidential materials, scheduling, and inventory.
- Supervised staff, ensured productivity, and built client relationships.
- Developed systems for tracking project progress and reporting updates to stakeholders.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Phone Sales Representative
Golden State Funding
01.2014 - 01.2015
- Engaged clients, promoted funding services, and increased client acquisition.
- Assessed needs and recommended programs.
- Developed tailored sales strategies to meet diverse client needs and enhance customer satisfaction.
- Executed high-volume outbound calls, promoting loan products and securing new clients effectively.
- Trained and mentored junior representatives on effective sales techniques and compliance standards.
- Collaborated with marketing teams to align campaigns with sales objectives and drive lead generation.
- Utilized CRM software for tracking interactions, managing leads, and optimizing follow-up processes.
Education
Associate of Arts - Communications
Woodland Community College
Woodland, CA06-2027
High School Diploma -
River City High School
West Sacramento, CA06-2010
Skills
- Bilingual (English/Spanish)
- Team Leadership
- Client Consultation
- Process Improvement
- Multitasking
- Communication
- Insurance licensing
- Cross-department coordination
- Customer relationship management
- Adaptability
Certification
- CA Property & Casualty License - November 2022 - Present
- CA Life & Health License - November 2022 - Present
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Ibsen Insurance Agency
08.2022 - Current
Clerk to the Board
West Plainfield Fire Protection District
12.2020 - 12.2021
Office Manager
The McMullen Company
09.2020 - 08.2022
Office Manager
Coldwell Banker Select Real Estate
01.2020 - 09.2020
Administrative Assistant
Four Wheel Campers
05.2018 - 01.2020
Office Manager
The McMullen Company
03.2015 - 05.2018
Phone Sales Representative
Golden State Funding
01.2014 - 01.2015
Associate of Arts - Communications
Woodland Community College
High School Diploma -
River City High School