Oscar Castillo
Bensalem,PA
Summary
Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documents strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Operations Manager
Target
09.2022 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager/Experience Manager
Best Buy
10.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and store operations to achieve timely and accurate delivery of goods and services.
- Managed look and feel of store through planogram and floor display compliance.
Geek Squad Manager
Best Buy
11.2018 - 10.2021
- Tasked with meeting key performance indicator goals while balancing client and employee satisfaction
- Worked closely with other departments to successfully implement new initiatives
- Manage the inventory of repair parts are oversee the monthly audit process
- Built a welcoming and inclusive culture in the department where employees enjoy work and have genuine care for our clients
Education
Bachelor of Arts - Journalism
Temple University
Philadelphia, PA05.2014
Skills
- Bilingual (English/Spanish)
- Client management
- Hardware installation
- Diagnostic skills
- Software repair
- Customer service
- Active listening
- Critical thinking
Timeline
Operations Manager
Target
09.2022 - 12.2024
Operations Manager/Experience Manager
Best Buy
10.2021 - 09.2022
Geek Squad Manager
Best Buy
11.2018 - 10.2021
Bachelor of Arts - Journalism
Temple University
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