Brenda Gonzalez
North Las Vegas,NV
Summary
High-energy cocktail server with 4+ years of experience in fast-paced food, beverage, and hospitality environments. Proven ability to upsell premium drinks, manage high guest volume, and deliver exceptional service under pressure. Skilled in multitasking, cash handling, and building rapport to maximize guest satisfaction and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cocktail Server
Pegasus Lounge
04.2022 - Current
- Delivered high-quality cocktail and food service in a high-volume lounge environment
- Increased average check size by 30% through strategic upselling and personalized drink recommendations
- Maintained strong product knowledge of spirits, cocktails, and menu items to guide guest selections
- Managed up to 13+ tables during peak hours while maintaining speed, accuracy, and guest satisfaction
- Created memorable guest experiences by anticipating needs and executing tailored service plans
Host
Parkway Tavern
07.2021 - 04.2022
- Enhanced guest satisfaction by managing reservations and seating arrangements effectively.
- Coordinated with servers to optimize table turnover during busy periods.
- Addressed guest complaints swiftly, ensuring high customer satisfaction levels.
- Streamlined service flow by collaborating with bussers and servers efficiently.
Customer Service Representative
Amazon Fulfillment
09.2017 - 07.2021
- Elevated customer satisfaction by promptly addressing needs and providing solutions.
- Trained 42 employees in Floor Operations and COVID safety protocols effectively.
- Performed audits to correct inaccuracies and prevent operational issues.
- Resolved complex customer inquiries through collaboration with sales and marketing teams.
- Managed returns processing, ensuring high customer satisfaction throughout the experience.
Education
High school diploma -
Legacy High school
01.2017
Skills
- Customer service
- Transaction and cash handling
- Bilingual
- Detail-oriented
- Problem-solving
- Cash handling
- High volume dining
Certification
- Tam Card
- Food handler certification
- Sheriff's card
LANGUAGES
Spanish
English
Timeline
Cocktail Server
Pegasus Lounge
04.2022 - Current
Host
Parkway Tavern
07.2021 - 04.2022
Customer Service Representative
Amazon Fulfillment
09.2017 - 07.2021
High school diploma -
Legacy High school