Summary
Overview
Work History
Skills
Languages
Timeline
GeneralManager
Brenda Grajeda

Brenda Grajeda

Apple Valley ,CA

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Primerica
05.2025 - Current
  • Provided coverage option information to assist clients in protecting assets.
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Met with customers to provide information about available products and policies.
  • Generated leads through cold-calling, networking and other outreach methods.

Customer Service Representative

Costco
10.2024 - 12.2024
  • Seasonal hire
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.

Massage Therapist

Harbor Spine & Wellness Center
01.2018 - 06.2021
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.

Skills

  • Client assessment
  • Customer follow-up
  • Asset protection expertise
  • Reflective listening
  • Relationship building and management
  • Customer service
  • Tactful and diplomatic
  • Coordination
  • Courteous demeanor

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Primerica
05.2025 - Current

Customer Service Representative

Costco
10.2024 - 12.2024

Massage Therapist

Harbor Spine & Wellness Center
01.2018 - 06.2021

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