Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Brenda Graves
New York, NY
Work Preference
Summary
Customer service professional with expertise in problem resolution and communication. Demonstrated success in enhancing customer satisfaction and managing accounts effectively.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
TTEC
New York, NY
02.2024 - 02.2025
- Resolved customer issues through effective communication and problem-solving skills.
- Assisted customers with inquiries, providing accurate product and service information to enhance customer experience.
- Managed customer accounts using company-specific software systems for efficient tracking.
- Documented customer interactions in compliance with company policies to ensure accountability.
- Collaborated with team members to develop and implement initiatives that increased customer satisfaction.
- Maintained a positive demeanor while managing high call volumes effectively.
- Resolved customer complaints promptly, fostering loyalty through excellent service.
Bank Teller
Signature Bank
Woodmere, NY
05.2014 - 12.2015
- Processed customer transactions with accuracy and efficiency, ensuring timely service delivery.
- Maintained balanced cash drawer daily and ensured accurate cash handling procedures.
- Resolved customer inquiries and concerns swiftly, contributing to higher satisfaction rates.
- Collaborated with team members to streamline service delivery and improve operational workflows.
- Adhered to regulatory compliance and security protocols during all financial transactions.
- Handled large sums of money securely while upholding accuracy in cash management.
- Performed cash handling duties including counting currency, coins, and checks efficiently.
- Processed customer deposits and withdrawals accurately, ensuring daily cash balance integrity.
Financial Services Representative
Citibank, N.A.
New York, NY
09.2006 - 10.2012
- Educated customers on available financial products and services to meet individual needs.
- Assisted clients with account inquiries and transaction processing, improving customer satisfaction.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Managed daily cash transactions, ensuring accuracy and security for all operations.
- Processed deposits, withdrawals, and loan payments while maintaining up-to-date financial records.
- Fostered client relationships, enhancing loyalty and trust within the community.
- Collaborated with team members to refine service delivery processes, streamlining operations.
- Engaged in continuous training to stay informed about evolving financial products and market conditions.
Education
Diploma - Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO03-2026
Skills
- Customer service
- Service standards
- Product knowledge
- Problem resolution
- De-escalation techniques
- Conflict resolution
- Time management
- Team collaboration
- Communication skills
- Critical thinking
- Decision-making
- Adaptability and flexibility
Timeline
Customer Service Representative
TTEC
02.2024 - 02.2025
Bank Teller
Signature Bank
05.2014 - 12.2015
Financial Services Representative
Citibank, N.A.
09.2006 - 10.2012
Diploma - Pastry Arts
Auguste Escoffier School of Culinary Arts