Brenda Graymountain
Page,AZ
Summary
Dynamic professional with a proven track record at Orthoarizona Foot And Ankle Institute, excelling in HIPAA compliance and fostering patient trust. Demonstrated leadership as a Yard Manager at McCarthy, enhancing operational efficiency and customer satisfaction. Skilled in customer service and workflow optimization, with a keen attention to detail and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Orthoarizona Foot And Ankle Institute
Mesa, AZ
01.2024 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Yard Manager
Mccarthy
Gilbert, AZ
12.2018 - 02.2020
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
Iventory Assistant
Pro Count West
Phoenix, AZ
02.2016 - 12.2017
- Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
- Implemented a barcode scanning system, resulting in a significant reduction of manual data entry errors.
- Played a critical role in the resolution of inventory discrepancies, conducting root cause analyses and implementing corrective measures to prevent future occurrences.
- Contributed to annual budget planning efforts by providing accurate projections of required inventory investments.
Education
Dental Assistant Certification - Dental Assistant
Pima Medical Institute
Mesa, AZ03.2008
Diploma -
Page High School
Page, AZ05.2000
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient greeting
- Verbal and written communication
- Workflow optimization
- Money handling
- Relationship building
Timeline
Patient Service Representative
Orthoarizona Foot And Ankle Institute
01.2024 - 11.2024
Yard Manager
Mccarthy
12.2018 - 02.2020
Iventory Assistant
Pro Count West
02.2016 - 12.2017
Dental Assistant Certification - Dental Assistant
Pima Medical Institute
Diploma -
Page High School