Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brenda Gutierrez

Upland,CA

Summary

Proven waitress with a track record of maintaining composure and high service standards at Brandons Diner, adept in customer service and cash handling. Demonstrates exceptional multitasking and team collaboration skills, ensuring guest satisfaction and a welcoming dining environment. Achieved consistent customer commendations for prompt service and problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Brandons Diner
10.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Waitress

Corkys Restaurant
01.2023 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Nursing

Cal Poly Pomona
Pomona, CA
03.2015

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Safe Food Handling
  • Cash Handling
  • Cleanliness
  • Memory retention
  • Complex Problem-Solving
  • Menu Memorization

Certification

  • [Area of certification], for food and bar

Languages

English
Spanish

Timeline

Waitress

Corkys Restaurant
01.2023 - 08.2023

Waitress

Brandons Diner
10.2022 - Current

Bachelor of Science - Nursing

Cal Poly Pomona

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Brenda Gutierrez