Brenda Gutierrez
Scottsdale,AZ
Summary
Dedicated leader at Starbucks with a proven track record in performance management and employee training. I successfully enhanced team productivity and customer satisfaction. Recognized for resolving issues efficiently, I foster collaboration and drive operational excellence in fast-paced environments. Committed to fostering a positive work environment that enhances team collaboration and operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager TLA
Starbucks
Scottsdale, Arizona
08.2025 - Current
- Led team to ensure exceptional customer service during peak hours.
- Trained new partners on operational standards and company policies.
- Managed daily inventory and maintained optimal stock levels.
- Oversaw product quality and presentation in the store environment.
- Coordinated scheduling to maximize staff efficiency and coverage.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Coached and mentored individuals on professional development goals.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Fostered a positive work environment by recognizing individual achievements.
- Resolved conflicts between employees in a timely manner.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Assistant Store Manager
Starbucks
Scottsdale, Arizona
09.2024 - 08.2025
- Conducted regular performance reviews for employees to identify areas of improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Shift Supervisor
Starbucks
Phoenix, AZ
09.2020 - 09.2024
- Responded promptly to customer inquiries or complaints in a professional manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Collaborated with team members to improve performance and implement training updates.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Supervised and led employees to maintain productivity and customer service levels.
Volunteer
Chicanos Por La Cuasa
Phoenix, AZ
03.2022 - 03.2023
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
401k Participant Associate (Year Up)
Charles Schwab
Phoenix, Arizona
07.2021 - 01.2022
- Provided support in managing client accounts and inquiries.
- Assisted in implementing compliance procedures and policies.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Barista
Starbucks
Phoenix, AZ
09.2016 - 09.2020
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Memorized official and off-menu coffee and tea preparations.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ01-2026
Associate of Arts - Psychology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ03-2019
Skills
- Data analysis
- Customer service
- Performance management
- Employee training
- Team collaboration
- Behavioral assessment
- Customer relations
Languages
Spanish
Professional
Timeline
Store Manager TLA
Starbucks
08.2025 - Current
Assistant Store Manager
Starbucks
09.2024 - 08.2025
Volunteer
Chicanos Por La Cuasa
03.2022 - 03.2023
401k Participant Associate (Year Up)
Charles Schwab
07.2021 - 01.2022
Shift Supervisor
Starbucks
09.2020 - 09.2024
Barista
Starbucks
09.2016 - 09.2020
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - Psychology
Maricopa Community Colleges, Scottsdale Community College