Brenda Guzman
Rialto,CA
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Loma Linda Medical Center
08.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Member Services
IEHP
01.2022 - 05.2023
- Identified opportunities for improvement in member services, implementing changes that enhanced the overall guest experience.
- · Stay up to date with HIPPA regulations and follow policy and procedures to ensure quality and integrity.
- · Communicate with multiple departments such as Behavioral health, Grievance & Appeals, Transportation, Pharmacy, Crisis line, and Nurse Advice line.
Administration Clerk
San Bernardino County Behavioral Health
03.2021 - 01.2022
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- · Communicate with Hospitals, and clinics to process intake members.
Associative Banker
Chase Bank
09.2017 - 03.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Bachelor of Arts - Counseling Psychology
California Baptist University
Rialto, CA06-2026
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Verbal and written communication
Timeline
Scheduling Coordinator
Loma Linda Medical Center
08.2023 - Current
Member Services
IEHP
01.2022 - 05.2023
Administration Clerk
San Bernardino County Behavioral Health
03.2021 - 01.2022
Associative Banker
Chase Bank
09.2017 - 03.2021
Bachelor of Arts - Counseling Psychology
California Baptist University
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