Brenda Hales

Work History

Walmart

12.2021 - Current

Cross-trained and provided backup support for organizational leadership.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service and delivery concerns.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Processed customer service orders promptly to increase customer satisfaction.
Maintained up-to-date knowledge of product and service changes.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Trained new personnel regarding company operations, policies and services.
Offered advice and assistance to customers, paying attention to special needs or wants.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Created and maintained detailed database to develop promotional sales.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Lowes Home Improvment

03.2017 - 12.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Ricoh Americas Corporation

03.1999 - 07.2015

Monitored incoming contracts and service agreements for correct pricing and information.
Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Enhanced client relationships by providing exceptional support during the contract negotiation process.
Tracked contract milestones and updated stakeholders to facilitate project progress.
Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
Stored and filed contract documents in orderly, organized systems.
Streamlined contract processes by implementing efficient tracking and organization systems.
Drafted, reviewed and revised contracts for accuracy and completeness.
Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.