Brenda Hands
Memphis,TN
Summary
Skilled patient advocate with over 17 years of experience in healthcare. Known for effective communication and quality improvement initiatives that enhance patient experiences. Committed to documenting interactions and coordinating care plans for optimal patient outcomes.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Advocate
Cigna
Memphis, TN
02.2008 - Current
- Coordinated patient care plans, facilitating timely access to essential services and resources.
- Advocated for patient needs through effective communication with healthcare providers.
- Educated patients on insurance benefits and covered services to enhance understanding.
- Built strong, trusting rapport with patients, enhancing quality of care and communication.
- Contributed to quality improvement initiatives, enhancing overall patient experience and satisfaction.
- Documented interactions accurately in electronic health record systems for compliance purposes.
- Arranged timely medication deliveries to patients by liaising with healthcare providers.
Preschool Teacher
Porter Leath
Memphis
05.2002 - 01.2008
- Established safe, nurturing environment fostering exploration and learning.
- Designed daily activities enhancing social and emotional development.
- Developed age-appropriate lesson plans for diverse learning styles.
- Engaged with parents to communicate progress and address concerns.
Education
Associate of Arts - Communications
Austin Peay State University
Clarksville, TN 08.1983 - 06.1987
Skills
- Care coordination
- Patient education
- Electronic health records
- Advocacy strategies
References
References available upon request.
Timeline
Patient Care Advocate
Cigna
02.2008 - Current
Preschool Teacher
Porter Leath
05.2002 - 01.2008
Associate of Arts - Communications
Austin Peay State University
08.1983 - 06.1987