Claudia Perez
Whittier,CA
Summary
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Greater El Monte Community Hospital
South El Monte, California
02.2008 - 02.2026
- Assisted patients with navigating healthcare services and resources.
- Educated patients on treatment options and preventive care initiatives.
- Collaborated with medical staff to address patient needs and concerns.
- Documented patient interactions and concerns for quality assurance purposes.
- Advocated for patient needs in meetings with healthcare providers and administration.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided emotional support and guidance to patients and families facing difficult medical decisions.
- Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.
- Conducted follow-up calls after hospital discharge to assess recovery progress and identify potential problems requiring further intervention.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics to ensure proper delivery of surveys
- Implemented patient satisfaction surveys to identify areas for improvement.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
ER/Admitting Representative
Greater El Monte Community Hospital
South El Monte, California
02.2008 - 04.2024
- Managed patient admissions and ensured accurate data entry into hospital systems.
- Assisted patients with registration forms and verified insurance information.
- Coordinated with medical staff to streamline patient flow in the admitting area.
- Greeted patients warmly upon arrival, ensuring a positive first impression.
- Collected and verified patient information for accurate admissions processing.
- Responded to patient inquiries, providing clear information and support.
- Maintained confidentiality of patient records in compliance with regulations.
- Processed insurance information efficiently to expedite admissions procedures.
- Collaborated with team members to enhance overall patient experience and satisfaction.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Created new accounts in hospital database systems.
- Monitored daily census reports.
- Processed admissions paperwork accurately and efficiently.
- Maintained a high level of quality customer service when interacting with patients, families, visitors, and medical staff members.
- Verified insurance eligibility prior to patient admission.
- Greeted patients and visitors, provided customer service, and answered inquiries.
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Assisted with the collection of payments from patients.
- Provided support during emergency situations within the admitting area.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Screened patients for eligibility for state, local and federal assistance programs.
Education
Office Management/business Administration
Bryman College
City of Industry, CASkills
- Healthcare navigation
- Patient education
- Time management
- Care coordination
- Critical thinker
- Multitasking
- Customer service
- HIPAA compliance
- Insurance verification
- Data entry accuracy
- Team collaboration
- Problem solving
- Effective communication
- Rapport building
- Complaint processing
- Friendly and outgoing
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- BLS certified
Accomplishments
- Employee of the month twice and employee of the year once
References
References available upon request.
Timeline
Patient Care Advocate
Greater El Monte Community Hospital
02.2008 - 02.2026
ER/Admitting Representative
Greater El Monte Community Hospital
02.2008 - 04.2024
Office Management/business Administration
Bryman College