Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Harris

Montgomery,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Wal-Mart Supercenter
08.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Mental Health Technician

Baptist Medical Center South/ Crossbridge
08.2022 - 08.2023
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

Asset Protection Associate

Walmart
08.2020 - 08.2022
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Kept patrons and employees safe and from criminal activity.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.

Youth Care Worker

Sequel Youth Services
01.2018 - 08.2020
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Enhanced youth development by implementing structured activities and educational support.
  • Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.

Education

Bachelor of Science - Forensic Science

Alabama State University
Montgomery, AL
05.2024

High School Diploma -

Carver Senior High School
Montgomery, AL
05.2017

Skills

  • Calm Under Pressure

  • Customer Service

  • Reading Comprehension

  • Relationship Building

  • Staff education and training

  • Understanding Customer Needs

  • Problem Resolution

  • Report creation

  • Sales expertise

Timeline

Customer Service Representative

Wal-Mart Supercenter
08.2023 - Current

Mental Health Technician

Baptist Medical Center South/ Crossbridge
08.2022 - 08.2023

Asset Protection Associate

Walmart
08.2020 - 08.2022

Youth Care Worker

Sequel Youth Services
01.2018 - 08.2020

Bachelor of Science - Forensic Science

Alabama State University

High School Diploma -

Carver Senior High School

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Brenda Harris