Anita Coffey
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
T-Mobile
02.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
United Health Care
09.2018 - 01.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
TXU Energy
02.2013 - 09.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
- Call Documentation
- Scheduling
- Customer Data Confidentiality
- Call Center Operations
- Calm Under Pressure
- Data Collection
- Call center experience
- Clerical Support
- Document and Records Management
- Service Upselling
- Remote Office Availability
- Calm and Professional Under Pressure
- Complaint Handling
Timeline
Customer Service Representative
T-Mobile
02.2022 - Current
Customer Service Representative
United Health Care
09.2018 - 01.2022
Customer Service Representative
TXU Energy
02.2013 - 09.2018