Brenda Harvin

Flexible when it comes to mornings, afternoons, or evenings. Also flexible as to which days worked and/or working . Available to work weekends. Experience working remotely. Dedicated Senior Troubleshooter with 5 years plus of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs.

Manage consistent one-call resolution to offer prompt and streamlined service. Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with over ten years of experience working in customer-facing environments. Accustomed to using company data in order to troubleshoot in order to creatively solve problems achieve positive, one call outcomes.

Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with over ten years background maintaining customer satisfaction and contributing to company success goals.