Brenda Hatfield

• Assisted customers with inquiries about services and benefits, ensuring compliance with state regulations as well as strict insurance guidelines dependent on the specific plan
• Resolved issues through effective communication and problem-solving techniques.
• Processed service requests using company software systems efficiently in a quick and timely manner.

Scheduled transportation for members and their families, healthcare staff, and insurance representatives.

• • scheduled transportation for members and requests made by member’s family, healthcare staff workers, and member’s insurance health plan representatives.types including bilingual members using interpretation coordinators.

• Contacted third-party transportation dispatchers to obtain and confirm arrival times, tracked transportation providers as well as used live tracking within company’s system to confirm member’s active location

• Collaborated with team members to ensure customer satisfaction and service quality.
• Maintained accurate records of customer interactions and transactions.
• Escalated complex issues to appropriate departments for further resolution.
• Updated knowledge of company services to provide accurate information to clients.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Managed daily office operations and coordinated schedules for team members.
• Oversaw inventory management and procurement of office supplies.
• Managed communications with customers, vendors, insurance providers, and CPA to ensure smooth operations.

Scheduled service jobs and installations for customers efficiently.

• Tracked staff members to ensure service work was completed in a timely manner.

• Assisted in the hiring process. Provided new employee information booklet as well as assisted the new staff members with the tax forms required for employment. And documented the required information required by state and government regulations.

Submitted payroll information to CPA and distributed paychecks to staff.

• Organized and maintained receipts, invoices, and bills for timely submission to CPA for monthly reporting.

• Written invoices, sent out to customers via mail or email.

• Collected payments and set up payment plans for overdue accounts to improve cash flow.

• documented all cash flow in and out.

• Balanced debt to income ratio.

• Assisted with paying company bills.

Developed and implemented efficient filing systems for documentation.

Unlocked and locked business premises for hours of operation in a safely manner

• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

• Managed daily operations and staff scheduling to enhance service efficiency.
• Provided great customer service as well as assistance with customer complaints
• Unloaded delivery truck and documented inventory to maintain accurate stock levels.
• Unlocked business premises for first shift and organized stock items for display.
• Unloaded delivery truck and documented inventory to maintain accurate stock levels.
• Counted cash drawers for accurate financial reconciliation.
• Investigated incidents of stolen cash and property to mitigate theft risks.
• Investigated incidents of stolen cash and property to mitigate theft risks.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Communicated with other shift managers to facilitate continuum of customer service.
• Coached and guided team members to improve performance.