BRENDA HENDERSON
CHEROKEE
Summary
Dynamic customer service professional with extensive experience at Folder Express, recognized for enhancing customer satisfaction through active listening and problem resolution. Proven ability to train staff effectively and manage high call volumes while maintaining a focus on quality service. Skilled in data entry and adept at building strong client relationships.
Overview
25
25
years of professional experience
Work History
CSR
Folder Express
01.2016 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Office Manager
Physician Anesthesia & Pain Management
08.2000 - 08.2015
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Ran bi-weekly payroll and processed all taxes and reports.
- Oversaw the company 401K
- Maintained all licensing and documentation for the Dr and the practice
- Managed accounts payable
Education
High School Diploma -
Southeast High School
Cherokee KS05-1981
Skills
- Customer focus
- Complaint handling
- Data entry
- Office equipment proficiency
- Scheduling
- Staff training
- Problem resolution
- Product knowledge
- AES & JDE
Timeline
CSR
Folder Express
01.2016 - Current
Office Manager
Physician Anesthesia & Pain Management
08.2000 - 08.2015
High School Diploma -
Southeast High School
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