BRENDA HERNANDEZ

• Performed basic job functions with help from co-workers, specialists, and managers on non-basic issues.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzed problems and provided information/solutions.
• Documented inquiry outcomes for accurate tracking and analysis.
• Provided technical expertise in the resolution of complex issues.
• Serviced all contracts - HMO, POS, PPO, and Blue Card.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Supervised staff members, organized schedules and delegated tasks.
• Maintained filing system for records, correspondence and other documents.
• Customer Service.

Ordered supplies and equipment to maintain adequate inventory levels.

• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.