Christina Mann
La Porte,IN
Summary
Experienced professional proficient in improving customer care and resolving insurance claims with accuracy. Adept in compliance management and conflict resolution, excelling in multitasking and adaptability to enhance productivity and maintain customer satisfaction. Brings technical expertise and strong communication skills with proficiency in Microsoft Office Suite.
Overview
24
24
years of professional experience
Work History
Enhanced Customer Care Team Representative
Anthem Blue Cross Blue and Blue Shield
La Porte, IN
05.2021 - 11.2023
- Elevated service quality for select clientele
- Clarified benefits structure for diverse insurance plans to members
- Proficient in Outlook, SharePoint, and Microsoft Office Suite
- Type at a speed of 70 words per minute
- Enhanced accuracy in resolving insurance claims
Day Care Provider
Self Employed Services
La Porte, IN
08.2019 - 04.2021
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Selected learning materials matching various age groups
Transcription Typist
Freelance - Self Employed
La Porte, IN
05.2016 - 08.2019
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Transcribed for Courts, Doctors' Offices, Insurance Co.
- Maintained meticulous attention to detail in audio transcriptions
Part Time Flexible (career Employee)
United State Postal Service
New Buffalo, MI
01.2014 - 02.2016
- Mail Distribution
- Enhanced daily report efficiency with accounting software
- Audit Reports (stamps)
- Ensured daily setup and shutdown activities of office
- Managed a Cash Drawer & Made Daily Deposits
Branch Account Manager
CitiFinancial
Indianapolis, IN
02.2000 - 02.2010
- Oversaw periodic sessions aimed at evaluating employee performance and suggesting improvements.
- Delivered exceptional support to maintain high customer satisfaction
- Oversaw administrative functions for branch
- Managed daily cash reconciliation
- Conducted branch compliance audits
- Maximized productivity through prioritization of tasks
- Conflict Resolution
Education
High School Diploma -
New Prairie High School
New Carlisle, IN06-2000
Skills
- Compliance Management
- Industry Expertise
- Coaching and Mentoring
- Technical skills
- Multitasking
- Adaptability
- Positive discipline
- Documentation and Recordkeeping
- Equipment Setup
- Problem-solving abilities
- Organizational Skills
- Communication
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Prioritization Skills
Timeline
Enhanced Customer Care Team Representative
Anthem Blue Cross Blue and Blue Shield
05.2021 - 11.2023
Day Care Provider
Self Employed Services
08.2019 - 04.2021
Transcription Typist
Freelance - Self Employed
05.2016 - 08.2019
Part Time Flexible (career Employee)
United State Postal Service
01.2014 - 02.2016
Branch Account Manager
CitiFinancial
02.2000 - 02.2010
High School Diploma -
New Prairie High School
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