Finding a long-term career, home improvement projects , & always learning new skills!
Christina Mann
Enhanced Customer Care Specialist
La Porte,IN
Overview
24
24
years of professional experience
Work History
Enhanced Customer Care Team Representative
Anthem Blue Cross Blue and Blue Shield
La Porte, IN
05.2021 - 11.2023
- Elevated service quality for select clientele
- Clarified benefits structure for diverse insurance plans to members
- Proficient in Outlook, SharePoint, and Microsoft Office Suite
- Enhanced accuracy in resolving insurance claims
Day Care Provider
Self Employed Services
La Porte, IN
08.2019 - 04.2021
- Organized and implemented activities to stimulate physical, intellectual, and social development
- Selected learning materials matching various age groups
Transcription Typist
Freelance - Self Employed
La Porte, IN
05.2016 - 08.2019
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Maintained meticulous attention to detail in audio transcriptions
Part Time Flexible (career Employee)
United State Postal Service
New Buffalo, MI
01.2014 - 02.2016
- Mail Distribution
- Enhanced daily report efficiency with accounting software
- Audit Reports (stamps)
- Ensured daily setup and shutdown activities of office
Branch Account Manager
CitiFinancial
Indianapolis, IN
02.2000 - 02.2010
- Oversaw periodic sessions aimed at evaluating employee performance and suggesting improvements.
- Delivered exceptional support to maintain high customer satisfaction
- Oversaw administrative functions for branch
- Conducted branch compliance audits
- Maximized productivity through prioritization of tasks
- Conflict Resolution
Education
High School Diploma -
New Prairie High School
06-2000
Skills
- Compliance Management
- Industry Expertise
- Coaching and Mentoring
- Technical skills
- Multitasking
- Adaptability
- Positive discipline
- Documentation and Recordkeeping
- Equipment Setup
- Problem-solving abilities
- Organizational Skills
- Communication
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Prioritization Skills
Innovation and Creativity
Friendly, Positive Attitude
Time Management
Collaboration and Teamwork
Active Listening
Computer Proficiency
Task Prioritization
Analytical Thinking
Goal Setting
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchInterests
Painting and spending time with my family
I love to paint. Mainly inside my house. I am always changing the colors of my walls. I also really love paint-by-number kits! We hang the finished paintings on the wall if there is space or I just save them then on to the next one.
I enjoy family dinners where we all sit at the table and watch "Wheel of Fortune" together! Together we are so good at it! I love having family cook outs. I have 2.5 acres of land so we have bon fire's and roast marshmallows. We have a go-cart that we also love to ride in the yard. We also have a swimming pool for those summer days in which we play games and lounge around to catch some sun. I am married and have 2 son's ( 15 & 20 ). They grow up so fast so I enjoy our time together as a family!
Timeline
Enhanced Customer Care Team Representative
Anthem Blue Cross Blue and Blue Shield
05.2021 - 11.2023
Day Care Provider
Self Employed Services
08.2019 - 04.2021
Transcription Typist
Freelance - Self Employed
05.2016 - 08.2019
Part Time Flexible (career Employee)
United State Postal Service
01.2014 - 02.2016
Branch Account Manager
CitiFinancial
02.2000 - 02.2010
High School Diploma -
New Prairie High School
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