Brenda Hicks
Charlottesville,VA
Summary
Dependable, customer-focused retail and fulfillment professional delivering exceptional service. Proven track record of accuracy in cash handling, quality assurance, and inventory management. Skilled at building strong customer relationships and training team members. Adaptable and reliable, with a commitment to meeting business needs and contributing to team success.
Overview
5
5
years of professional experience
Work History
Cashier
Food Lion - Branchlands
05.2023 - 03.2025
- Delivered friendly, efficient customer service in a high-volume grocery store, assisting customers with purchases, locating products, and enrolling them in the MVP Rewards Program to build store loyalty.
- Operated cash register POS system for cash, check, credit, and EBT transactions with near-perfect accuracy, processing hundreds of orders daily.
- Counted and balanced cash drawers at the start and end of each shift, reconciling discrepancies.
- Maintained knowledge of store promotions to highlight deals and encourage purchases.
- Restocked and organized front-lane merchandise to improve visibility and availability.
Barista & Grocery Associate
Starbucks - Kroger at Rio Hill
05.2021 - 05.2023
- Controlled customer lines with fast, efficient service during peak rush hours, ensuring minimal wait times.
- Listened closely to customer requests to create personalized, high-quality beverages, boosting sales and customer satisfaction.
- Operated espresso machines, blenders, brewers, and other equipment with precision while upholding strict food safety and sanitation standards.
- Cleaned counters, equipment, and seating areas daily to maintain a spotless, welcoming environment.
- Used POS systems to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and encouraging coaching to improve confidence and performance.
Cashier
Food Lion - 5th Street
08.2020 - 05.2021
- Delivered calm, supportive, and efficient service during the COVID-19 pandemic, maintaining a safe and welcoming environment for customers under stressful conditions.
- Adhered to enhanced health and safety protocols, including sanitizing, practicing social distancing, and encouraging mask compliance.
- Operated POS systems to process cash, credit, debit, and EBT transactions quickly and accurately, averaging hundreds of transactions per shift.
- Counted and balanced cash drawers to reconcile discrepancies and ensure accurate financial records.
Order Fulfillment & Quality Assurance Associate
Music Today
12.2019 - 08.2020
- Accurately packaged, labeled, and prepared products for shipment while meeting strict productivity and deadline requirements.
- Performed quality assurance checks on outgoing orders to ensure accuracy, safety, and top condition before shipment.
- Evaluated returned products for safety, functionality, and defects, identifying patterns and reporting findings to management.
- Collaborated with team members to streamline workflows and maintain high output.
Education
High School Diploma -
Albemarle High School
Charlottesville, VADiploma - Business, Legal Secretary
Commonwealth College
Virginia Beach, VAAssociate of Science - Business & Technical Office Administration
Piedmont Virginia Community College
Charlottesville, VASkills
- Customer Service Excellence
- Cash Handling & POS Operations
- Sales & Upselling
- Quality Assurance & Control
- Inventory Management
- Health & Safety Compliance
- Team Training & Mentorship
- Time Management & Reliability
- High-Volume Transaction Processing
- Order Fulfillment & Logistics
Timeline
Cashier
Food Lion - Branchlands
05.2023 - 03.2025
Barista & Grocery Associate
Starbucks - Kroger at Rio Hill
05.2021 - 05.2023
Cashier
Food Lion - 5th Street
08.2020 - 05.2021
Order Fulfillment & Quality Assurance Associate
Music Today
12.2019 - 08.2020
High School Diploma -
Albemarle High School
Diploma - Business, Legal Secretary
Commonwealth College
Associate of Science - Business & Technical Office Administration
Piedmont Virginia Community College
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