Brenda Hileman
Buckeye Lake,OH
Summary
i went to work , right after graduation , i went to JCP warehouse were i worked as a cpc clerk. i a also worked in customers returns, made sure the got there credit returned. i worked there from Sept 1974 till may 2012 .
Overview
38
38
years of professional experience
Work History
Cashier
Millersport Hardware
Millersport, OH
03.2022 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over [Number] patients per day.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Cpc Clerk
JCPenny Logistics
Columbus, OH
09.1974 - 05.2012
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
No Degree - Cosmetology
Nationwide Beauty Academy
Columbus, OHHigh School Diploma -
Eastmoor
Columbus, OH05.1970
Skills
- Inventory Stocking
- Shipment Procedures
- Credits and Refunds
- Cooperative Attitude
- Price Identification
- Customer Relations
- Sweeping and Mopping
- Cash Register Operation
- Payment Collection
- Resolving Discrepancies
- Customer Assistance
- Cashier Abilities
- Answering Customer Questions
Timeline
Cashier
Millersport Hardware
03.2022 - 05.2022
Cpc Clerk
JCPenny Logistics
09.1974 - 05.2012
No Degree - Cosmetology
Nationwide Beauty Academy
High School Diploma -
Eastmoor
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