Brenda Hilton

• Greeted customers and provided assistance with product selection. and completing purchases.
• Informed customers about current promotions and discounts.
• Organized stockroom shelves, racks and bins according to store layout and product categories.
• Create displays to promote products, current holidays and community events.<
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Opened and closed cash registers by counting money and balancing drawers.
• Prepared merchandise for purchasing
• Research, price and special merchandise.
• Assist with the volunteers.

• Greeted customers and provided exceptional customer service. Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods. Discuss possible special orders with customer and vendors
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Resolved customer inquiries and complaints. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Helped customers find specific products, answered questions, and offered product advice.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Collected payments and provided accurate change. Assessed customer needs and assistance with credit application and Lender agreement.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Organized stockroom shelves according to size, color or style.
• Sold various products by explaining unique features and educating customers on proper application or usage. Upsold additional items based on customer interests and needs.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Install inventory and maintained software inventory data for wholesale and retail pricing, stock levels and product coding.
• Scheduled delivery of merchandise between customer and delivery staff.

Maintain

• Manage a territory of low to high volume color and black/white copiers, and network computers.
• Perform repair, maintenance and software upgrades to office equipment.
• Work closely with customer to achieve customer satisfaction in machines performance, response time and service technician.
• Designed and maintained spreadsheets for monthly meeting for contract evaluation.
• Manage work groups team from 4 to 12 technicians. Setting up meeting, setting agenda, develop processes, vacation calendar, cross team assistance, products specialist, customer satisfaction and surveys and check performance of team and individuals.
• Work with engineer to correct design, premature failure and write troubleshoot processes
• Develop unique customer expectations for individual and complete contractual accounts.
• Trained customers, accounts administrators and team members in all areas as as needed.

• Created, maintained and reconciled general ledger accounts for all stores and distribution centers. Researched and resolved complex issues
• Updated and managed accounts payable databases, employing access controls to protect data.
• Investigated and resolved billing issues.
• Managed and trained team members to enhance audit department performance and increase operational efficiency.
• Performed month-end closing activities such as journal entries, account reconciliations, and accruals.
• Coordinated with other departments to ensure accuracy of cost, terms of payment and inventory levels
• Identified discrepancies, investigated with vendor, buyer and stores to reach resolution.
• Worked with buyers on cost, and terms of payment. Payed vendors at correct price, quantity and returns.
• Analyzed balance sheets for mistakes and inaccuracies.
• Reported to department managers areas of opportunities and implication of programs.
• Work with vendors to resolve disputes.