Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
-Managed the maintenance and repair of a $47,103,374 fleet (1663-unit count) over 3 locations.
-Scheduled and managed a team of 4 Field Service Mechanics, 9 Shop Mechanics, and 3 Equipment Coordinators across 3 locations.
- Identified ways to improve efficiency in operations and implemented process.
-Built and maintained sound business relationships with vendors, suppliers, and customers.