Brenda Holifield
Lithonia,GA
Summary
Efficient professional with background providing technical support for end-users in setting. Known for actively listening to user concerns, effective troubleshooting, and resolving issues quickly. Committed to exceeding customer expectations to maintain high levels of satisfaction.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Program Support Analyst
Georgia Bureau of Investigation
Decatur , GA
05.1995 - 05.2017
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Conducted regular system audits to ensure security policies are being enforced correctly.
- Developed procedures for automating tasks with an emphasis on efficiency and accuracy.
- Review, revise and maintain specific Information Services procedures, publications and business rules.
Education
Certificate Of Completion - Adult Education
Florida State University
Tallahassee, FL 01.1993 - 03.1994
Bachelor of Arts -
Miles College
Fairfield, AL 05.1977 - 05.1981
Skills
- Data analysis
- System auditing
- Writing
- Proofreading
- Analytical and Research
- Evaluation
- Computer and Document Review Tools
- Communication and Interact with various teams
- Customer service
- Quality Control
Timeline
Program Support Analyst
Georgia Bureau of Investigation
05.1995 - 05.2017
Certificate Of Completion - Adult Education
Florida State University
01.1993 - 03.1994
Bachelor of Arts -
Miles College
05.1977 - 05.1981