Brenda Hunt

Facilitated patient registration, verifying all required information is collected and filed properly.

Inputted patient demographic data into electronic health record.

Verified insurance information, collected payments, and scheduled treatment.

Processed insurance verifications and authorizations to ensure coverage of treatment.

Provided support with various tasks such as ordering supplies, filing, faxing, and referral documents.

Counseled patients on potential financial liabilities, payment options, and requirements.

Respond promptly to emails and voicemails from patients regarding appointment changes or scheduling.

Review patient accounts for accuracy on a regular basis.

Familiar with multiple applications, ie Word, Excel, PowerPoint, and Outlook.

Supported 13 Dental Offices with insurance exception resolution.

Collaborated with office staff to provide guidance and education on insurance and billing exceptions, ie requested appeals, correct coding, accurate insurance coverage.

Communication with insurance companies daily in order to resolve disputes related to billing, coding, appeals information, correct provider information(Tax ID and licensing)

Follow-up on exceptions report status with staff and providers.

Communication with providers on system notes outstanding of treatment rendered.

Adherence to HIPPA regulations when handling confidential patient information.

Time Management