Hi, I’m
Brenda Huron
San Antonio,Texas
Summary
Highly experienced, talented and dependable educator and administrative assistant. Outstanding customer service skills, extremely patient with excellent interpersonal skills and the ability to create a rapport with individuals at all levels. Able to manage multiple tasks simultaneously and prioritize to meet deadlines. Solid work ethic skills and professional in appearance as well as demeanor. Delivers high quality service a team-player and a people person who is extremely motivated, dedicated, and focused.
Overview
25
years of professional experience
Work History
Southwest Preparatory
Teacher
03.2016 - Current
Job overview
- Planned and created engaging lessons for all subjects including reading, math, science, and social studies
- Collaborated with team to discuss student scores and how we can improve the scores and close the learning gaps
- Cheer Coach and Choir Advisor for lower elementary and secondary level
Harlandale ISD
Teacher
08.2011 - 12.2015
Job overview
- Creating and issuing educational materials to students, like assignments, tests, etc
- Gathering class materials and resources needed for classroom activities
- Providing guidance to students by offering one-on-one support
- Organization and execution of educational programs and events
- Taking part in parent-teacher conferences
Harland
Customer Care Specialist
02.2010 - 01.2011
Job overview
- Answered calls from Bank of America customers to order checks and verify sensitive confidential account information
- Skillfully handled every call to achieve customer satisfaction and accurately input codes for check orders, credits, delivery dates or account updates
- Educated customers on company products and exceeded the quota of products or value packages sold weekly
USAA
Auto Insurance Advisor
04.2009 - 01.2010
Job overview
- Identified member events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security
- Empathized with member's and provided offers and solutions to make it easy for member's to receive USAA products
- Received incoming calls from member's and completed all member requests
Worldwide Express
Administrative Assistant
03.2006 - 03.2009
Job overview
- Assisted customers with tracking high interest packages, filing claims, and handling shipping needs from start to end
- Handle a broad scope of internal processes encompassing the daily management of billings, collections, main focus on accounts receivable functions
West Telemarketing
Marketing Representative
02.2000 - 12.2006
Job overview
- Working with marketing managers to create and implement advertising campaigns and strategies
- Interacting with clients to educate them on the company's products and services
- Forecasting and analyzing sales trends, marketing strategies, and product performance
Air Force Federal Credit Union
Account Manager
01.2000 - 01.2001
Job overview
- Strong understanding of banking operations and financial products
- In-depth knowledge of banking regulations and compliance standards
- Excellent communication and interpersonal abilities
- Excellent customer service and relationship management skills
Education
National University
Masters of Art from Education
12.2024
University of Texas at San AntonioSan Antonio, Texas
B.A. from Interdisciplinary Studies
05.2006
Skills
- Customer service
- Interpersonal skills
- Task management
- Professional appearance
- Team player
- Motivation
- Dedication
- Microsoft Office Professional
- Windows
- Adobe Acrobat
- Outlook Express
- PowerPoint
- Word
- Excel
- Access
Timeline
Teacher
Southwest Preparatory
03.2016 - Current
Teacher
Harlandale ISD
08.2011 - 12.2015
Customer Care Specialist
Harland
02.2010 - 01.2011
Auto Insurance Advisor
USAA
04.2009 - 01.2010
Administrative Assistant
Worldwide Express
03.2006 - 03.2009
Marketing Representative
West Telemarketing
02.2000 - 12.2006
Account Manager
Air Force Federal Credit Union
01.2000 - 01.2001
University of Texas at San Antonio
B.A. from Interdisciplinary Studies
National University
Masters of Art from Education
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